Jeffery R. Cole

*** ******* *******, ****** ******, MI 49022* 269-***-**** (best time to contact me is in the morning) * da5nt2@r.postjobfree.com

Targeting Customer Service Rep. Opportunities

Business Management/ Marketing college student thats eager to leverage five years of experience and office management certification to secure an office manager position. Highly organized, efficient and skilled in a variety of office support tasks, including:

•Office Organization & Administration

•Records & Database Management

•General Bookkeeping (A/P & A/R)

•Telephone & Front Office Reception •Spreadsheets & Reports

•Scheduling & Calendaring

•Meeting & Event Planning

•Filing & Data Entry (40 WPM)

Experience

Xerox Company -Anderson, IN- Customer Service Company for Verizon Wireless

Customer Service Rep. 2010 to 2012

Provide customer service to customers calling in about billing issues, bill changes, processing payments, tier 1 troubleshooting, software updates, etc.

Whirlpool Corp. Benton Harbor, MI Major manufacturing appliance facility

Data Center Technician, 2004 to 2005

Provide administrative and customer support within busy office. Manage data information tapes; ship and receive data information tapes; prepare reports, spreadsheets and presentations; manage records; and administer database.

Results:

•Earned “outstanding” ratings on monthly reviews. Recognized for high-quality work, organizational strengths

and exceptional customer service delivery.

•Praised by supervisor for excellent performance as an intern.

•Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects.

2004 Performance Review Excerpt, Whirlpool Corp.

“…Your excellent work as an intern shows that you are ready to assume increased responsibilities…”

2004 Performance Review Excerpt, Whirlpool Corp.

“…Jeffery's outstanding planning, multi-tasking and organizational skills have kept the office running smoothly…”

2005 Performance Review Excerpt, Whirlpool Corp.

“… Jeffery's administrative and customer support skills are outstanding and only getting better…shows exceptional attention to detail while maintaining a heavy workload…a team player and a consummate professional…”

Computer Skills:

MS Word, Excel, PowerPoint, Access, Windows XP/Vista

Education

Lake Michigan Community College Benton Harbor, MI

Certificate in Office Management, 2007. Program Highlights:

•Organizational Management

•Business Communications

•Leadership & Supervision

•Project Management

•Human Resource Management

•Office & Computer Systems

•Critical Analysis

•Interpersonal Relations

Berrien Springs High School Berrien Springs, MI 49103

High School Diploma, 2005 (GPA: 3.3)

Major area of study: Business Management/ Marketing