Customer Service Sales

Megan J. Bungay

Cell: 410-***-**** ***************@*****.*** Forest City, PA

Objective:

To obtain a position in an organization that would fully utilize my experience and commitment to quality customer service and general office work.

Employment History:

Black and Peach Retail, LLC

Wholesale Grocery Distributor for Mexican Products

Culver City, CA

Positions Held: Office Manager and Accounting Manager

March 2012 – June 2012

Office Manager performed all administrative tasks, filing, ordering office supplies, ensuring employees submitted time sheet requests for payroll on time, worked directly with the CEO to ensure all tasks were being fulfilled and customers were satisfied with Black and Peach products and services.

Accounting Manager entered all transactions into Quick Books. Invoices, reimbursement expense checks, followed up on accounts receivable, recorded all accounts payable transactions. Made daily deposits into company bank account. Maintained close records of all office expenses and transactions. Traveled to various companies to collect money for past due balances.

Worked directly with the Certified Public Account (CPA) to ensure all transactions were recorded correctly, the bank statements were balanced, and reconciled monthly.

Administrative tasks included taking pictures of all Black and Peach Products for the catalog and for sales team members to send to customers that inquired about the products. Tracked and tagged inventory for sales representatives

Created export invoices for shipments coming from the main distribution center Nostaxlico in Mexico to our warehouse in Tijuana Mexico. Prepared invoices based on weight and dimensions per pallet.

Balances all payroll transactions in Quick Books, spilt payroll taxes and employee taxes, ensured all time sheets were submitted on time. Distributed checks when delivered to the company.

Volt Workforce Solutions,

Temporary Employment Agency

Santa Ana, CA

Positions Held: Data Entry Clerk and Account Coordinator

December 2011 – March 2012

Temporary Employee to Volt filled positions open by there clients as assigned

Worked as an account coordinator for staffing needs to Volt.

Entered new job requirements from Volt Vendors into the Volt database

E-mailed new job requirements to various recruiting branches based on location.

Entered all new job requisitions onto Microsoft Excel Spreadsheet for use by upper management to track activity and filled job positions through their many different Vendors.

Accepted interviews from Volt’s clients and notified recruiters to coordinate the anticipated interview dates and times with their potential candidates.

Transmitted through writing and by phone correspondences between Volt Recruiters and Volt Vendors.

Heavy use of Microsoft Outlook and Microsoft Excel. Used many different client tools to process new job requisitions inquiry about pay rates and review all inquires from the candidates, recruiters, and Volt Vendors.

Vintage Tub and Bath

Wholesale Plumbing Distributor

Mountain Top, PA

Position Held: Customer Service

September 2010 - November 2010

Assisted customers in web order tracking, processed sales estimates, sales orders, web ordering and follow up with multiple vendors on back ordered products, provided alternative solutions to customers as well as technical support.

Worked with sales team to provide support to all customers

Buyer for new parts for warehouse inventory

Resolved customer discrepancy claims related to damaged products, items missing from shipments, back orders, products not meeting the customers’ expectations.

Issue return good authorization forms (RMA), file damage freight claims with various shipping companies due to miss-shipped or mishandled products

Worked with QuickBooks 10.0, spreadsheet updates using Microsoft Excel

Bank of America

Credit Card Call Center

Moosic, PA

Position Held: Call Center Customer Service Associate

March 2010 – September 2010

Customer Service Associate for inbound credit card call center

Assisted customers with all credit card needs.

Accepted telephone payments, sent electronic statements, address changes, issued replacement card requests.

Cross-trained in specialized loan and credit card accounts.

Offered Bank of America products to all credit card customers. Credit card upgrades, promotional products, credit card protection, balance transfers.

Commission earned for meeting or exceeding sales quota.

Worked with TACS Superstation and Microsoft Outlook.

Zodiac Services Americas, LLC

OEM Aircraft Parts Distributor and Repair Center

Van Nuys, CA and College Park, GA

Position Held: Customer Service Representative

April 2004 – October 2009

§ Hired in April 2004 as a data entry clerk for repair administration, promoted to customer service representative August 2005, currently working as a team leader for Corporate/General Aviation sales and repairs.

§ Responsible for providing quality Customer Service to all current and potential clients and vendors

§ Multi-tasking various clerical responsibilities (including, but not limited to, Data Entry, Filing, Answering Phones, and Mail Distribution)

§ Providing 24-hour on-call support for emergency and non-emergency Aircraft-On-Ground (AOG) orders

§ Responsible for processing and following up Purchase and Repair Orders for a various accounts. I.E. Service Centers, Completion Centers, Aircraft OEM’s, Corporate Market, General Aviation, and Singles Operators.

§ Issue Return Good Authorization (RGA) to customers as needed, file warranty claims with the manufacture on behalf of the customer

§ Participate in meetings covering client relations and company policies where new procedures and guidelines are established

§ Trained 30 new employees on current policies, procedures, company guidelines, and systems training

§ Set up customer contracts and proposals for new and repair part sales

§ Federal Express Certified, Hazardous Material (HAZMAT) Shipper

§ Coordinate outgoing orders with Shipping Department, in accordance to Federal Aviation Administration (FAA) and Department of Transportation (DOT) guidelines

§ Work within ISO 9000 and ISO 9001 regulations

§ Six Sigma Certified

§ Transferred from Zodiac Services Americas, LLC Van Nuys, CA location to corporate head quarters of Zodiac Services Americas, LLC Atlanta GA in August 2008

Education:

February 2008-June 2008 Mission College Sylmar, CA

§ Business Management, Accounting, and Spanish classes

§ Online and on campus classes

§ Associates Degree in Progress

August 1996-June 2000 Forest City Regional Forest City, PA

§ Basic Academic courses with emphasis in business and accounting college preparatory classes

§ Participated in multiple extracurricular activities

§ High School Diploma

Skills:

§ Expert in all Microsoft Office software programs including Microsoft Word 2003-2010, Microsoft Excel 2003-2010, Microsoft Power Point, Lotus Notes, Microsoft Outlook, Adobe Photoshop QuickBooks version 6.0 through 10.0, SAP and Quantum for order processing, Internet Explorer, SAP, Microsoft Great Plains, TACS Superstation, ADP Payroll systems

§ Avaya IP Phone System, Nortel Network Telephone System

§ Fed-Ex and UPS power ship systems, manually airway bills for multiple freight carriers ex (YRC, UPS, Fed-Ex, DHL)

§ 55 W.P.M.

Contact this candidate