Documentation Specialist/Technical Writer/Administration
Resume:
Cindy Dyrdahl
*** ***** ****, ****** ***** *****
****************@***.***
Career Focus I’m a motivated and personable business professional with a successful 20+ year track record. I’m diplomatic and tactful with professionals at all levels. I’m accustomed to handling sensitive and confidential information. I have a demonstrated history of producing accurate documentation by meeting stringent guidelines.
I’m flexible and versatile and able to maintain a sense of humor under pressure. I’m poised and competent with demonstrated ability to easily transcend cultural differences. I thrive in deadline-driven environments and have excellent team-building skills.
Experience Summary • Instrumental in creating and maintaining the online help documentation for the Unisys Global Industries Division of the World Wide Transportation organization.
• Instrumental in creating the release documentation and standards used in the Unisys Federal System Y2K US Postal Service contract.
• Document composition coordinator Unisys Engineering Division of the Unisys Chairman’s Quality Award application.
• Provide publishing services for developing, editing, formatting, and distribution of the 2200 Monthly Flyer to all 2200 engineering employees.
Skills Summary • Report Preparation
• Written Correspondence
• General Office Skills • Computer Savvy
• Customer Service
• Scheduling • Accounting/Bookkeeping
• Front Office Operations
• Professional Presentations
Computer Skills • Microsoft Office Suite
• Microsoft Publisher
• Quark • Microsoft Outlook
• RoboHelp
• Rational ClearCase • Adobe Acrobat
• Quicken
• QuickBooks
Educational Training • Accounting I
• Quality Circle Training
• Management of Time and Stress
• Planning and Directing Performance
• Quality Improvement
• Introduction to Document Indexing
• English Use & Style
• ISO 9000 Awareness
• Microsoft Windows
• 3D-VE Infrastructure Modeling
• Getting Started with Rational RequisitePro
• Presentation Technique Workshop
• Ethics Training
• Speak on the Spot
• Effective Listening
• Unisys Portfolio Training: AirCore Activity • General MAPPER
• SperryLink Training
• Awareness of Marginal Employees
• Unisys Total Quality
• Interleaf Desktop Publishing
• Business English
• Career Development
• Microsoft Word
• Principles of Rational Unified Process
• Getting Started with Rational ClearQuest
• MS Office 2000 Advanced Word
• Understanding Conflict
• Resolving Conflict through Problem Solving
• Unisys Portfolio Training: Logistics Solutions • MAPPER Word Processing
• Basic Supervision
• XyWrite Word Processing
• Interpersonal Communications
• Career Planning
• Notary Law
• Word Enhancements
• Getting Started with Rational Clear Case
• Essentials of Rational ClearCase UCM
• MSOffice 2000 Word for Power Users
• MS Office Advanced Outlook
• Unisys Portfolio Training: Application Modernization
• Unisys Portfolio Training: Application Outsourcing • •
Professional Experience 6/99 – 2/09 – Technical Writer – Unisys Corporation, 3199 Pilot Knob Road, Eagan, MN
• Establish writing and formatting standards for printed and online help documentation using RoboHelp.
• Enter, edit, rewrite, and proofread all design specifications, release documentation, reference aids, product training materials, and new product announcements for printed publications and online help to clients.
• Work with software developers to organize and refine technical data for use in documents or sections of documents, such as manuals, procedures, and specifications for proposals and online documentation.
• Create and maintain change request log for updating documentation libraries.
• Establish version control and provide coordination of release documentation to clients.
• Prepare annual printed copy and CD ROM release to clients:
o Prepare release documentation by exporting each AirCore Module from the online help to a Word document(s).
o Format and prepare exported Word document for release.
o Create PDF copy of Word document for release.
o Burn the release copy of the Word document and PDF copy on CD ROM for distribution to clients.
• Prepare release for archiving:
o Create copy of release per customer on server per release version and date.
o Create copy of each volume – PDF copy of each section and word copy of each section per release version and date.
10/97 - 12/98 – Office Administrator – Instrumental, Inc., 1450 Energy Park Drive, St. Paul, MN
• Provide office administration services including greeting clients, answering office phone, delivering mail, word processing and editing.
o Greet visitors in Main Reception Area; offer accommodations (if available)
o Request personnel for visitor
o Answer all incoming office calls; answer incoming questions as necessary
o Distribute calls to personnel as requested by caller
o Distribute questions and quarries to departments as necessary
• Provide bookkeeping duties using accounting software, preparing invoices, preparing payments, and managing accounts receivable.
o Prepare incoming invoices for payment; file in Accounts Payable folders
o Create envelope labels and file folders as necessary
o Complete Payment Authorization form
o Prepare checks and invoices for payment; file completed Payment Authorization form in Accounts Payable file cabinet
o Prepare invoices for distribution; distribute invoices to customers/clients
o File invoices in Accounts Receivable file cabinet
o Prepare Expense Reports for payment
o Prepare Pass-Through Expense Reports for Invoicing
o File completed Payment Authorization Form and Expense Report in Accounts Receivable folders
• Create and maintain company forms:
o Stationary, envelopes, mailing labels, and employee business cards with company logo
o Specialty products (canvas bags, globes, pens, mouse pads, etc.)
o Foreign Interests
o Human Resources
o Office administration forms
o Security foreign travel contract or plans
o Security Clean Room records
• Create and maintain company documents:
o Protection of Company Information
o Guidelines for Use of Proprietary Disclosure Agreements
4/96 - 5/97 – Documentation Production Specialist – Intranet Solutions, Inc, 9625 W. 76th, Eden Prairie, MN
• Prepare and manipulate customer data using Interleaf, Worldview, and Cyberleaf software for publication on CD and the Internet.
• Edit release documents IntraDoc! System Administration Guide and IntraDoc! User Guide
• Prepare client information for pre-sales conferences and demonstrations.
• Contact clients to renew software maintenance contracts and maintain the software maintenance contracts Access database
3/83 – 4/96 – Engineering Documentation Editor (Documentation Specialist) – Unisys Corporation, Roseville, MN
• Establish processes performed in data processing, micro-composition, and desktop publishing systems to enter, code, edit, and manipulate files and programs that organize data into paginated final document form.
• Enter and edit product information documents including editing in terms of organization, logic, completeness, accessibility, usability, and user requirements.
• Enter, train, and direct product information personnel in department procedures; format and coding techniques; and editing standards.
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