Customer Service High School
Resume:
JOCELYN D. MILANES
MIAMI, FLORIDA 33182
**************@*****.***
SUMMARY OF QUALIFICATIONS
Highly motivated and energetic individual with experience in Word, Excel and PowerPoint and Customer Service.
o Proven track record of accurately completing research and reporting information to management.
o Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
o Highly focused and results-oriented in supporting deadline-driven operations; able to identify goals, priorities, and objectives to further organizations mission and purpose.
PROFESSIONAL EXPERIENCE
Rice House of Kabob, Miami, Florida
Cashier / Service Coordinator 05.2009 – Present
Work closely with management. Provide oversight and training for new recruits. of program operations and grant management for a leading not-for-profit corporation that provides legal guardianship services for the 11th Judicial Circuit Courts with over $2 million in public and private funding.
o Greeting Customers.
o Answering Phone Calls and taking phone/internet orders.
o Answer customers' questions, and provide information regarding menu items.
o Bag, box, wrap, or gift-wrap merchandise, and prepare packages for take out/delivery orders.
o Compute and record totals of transactions.
o Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
o Issue receipts, refunds, credits, or change due to customers.
o Maintain clean and orderly checkout areas.
o Receive payment by cash, check, credit cards, vouchers, or automatic debits.
o Accept reservations or requests for take-out orders.
o Calculate total payments received during a time period and reconcile with total sales.
o Assisted in training of new personnel.
EDUCATION
o Miami Killian Senior High School High School Diploma 06.2011
o Miami Dade College Major: Pediatric Medicine 08.2011 - Present
SKILLS AND ACHEIVEMENTS
o Bilingual in English and Spanish
o Type 35 – 45 word per minute
o Knowledge of Microsoft Windows, Microsoft Windows Server, Mac Operating System
o Proficient in Microsoft Office System including Word, Excel, Outlook, and PowerPoint
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