Customer Service Administrative Assistant Medical CNA, CBRF,

Location:

Posted:

April 01, 2012

Gwen Mueller

**********@*******.***

OBJECTIVE:

To use my knowledge and professionalism while working as a production employee

EXPERIENCE:

1995 – 2009 Acuity Mutual Insurance Sheboygan, WI

Customer Service Representative/Endorsement Processing/Personal Lines Department

• Constructed and prepared affidavits and customer policies

• Changed policies by request with agents and policy holders

• Developed resolutions for customers complaints

1995 – 1995 Sheboygan Chamber of Commerce Sheboygan, WI

Office Assistant

• Mailed customer packets upon request

• Utilized and directed the telephone system

• Organized and assembled newsletter monthly projects

1989 – 1995 Sunny Ridge Nursing Home Sheboygan, WI

Certified Nursing Assistant

• Assisted residents with activities of daily living

• Managed a 32 bed unit with minimal supervision and as a float on other floors

• Implemented care, concern and empathy for residents

EDUCATION:

2009 – 2011 Lakeshore Technical College Cleveland, WI

Medical Assistant Program

Dean’s List:

2009 – 2011

Certification:

CNA Certificate (Current as of 1-19-12), First Aid/CPR, CBRF certified and Medication Administration certified

1993 – 1995 Lakeshore Technical College Cleveland, WI

Information Processing/Administrative Assistant Program

References: available upon request