To use my knowledge and professionalism while working as a production employee
1995 – 2009 Acuity Mutual Insurance Sheboygan, WI
Customer Service Representative/Endorsement Processing/Personal Lines Department
• Constructed and prepared affidavits and customer policies
• Changed policies by request with agents and policy holders
• Developed resolutions for customers complaints
1995 – 1995 Sheboygan Chamber of Commerce Sheboygan, WI
• Mailed customer packets upon request
• Utilized and directed the telephone system
• Organized and assembled newsletter monthly projects
1989 – 1995 Sunny Ridge Nursing Home Sheboygan, WI
Certified Nursing Assistant
• Assisted residents with activities of daily living
• Managed a 32 bed unit with minimal supervision and as a float on other floors
• Implemented care, concern and empathy for residents
2009 – 2011 Lakeshore Technical College Cleveland, WI
Medical Assistant Program
2009 – 2011
CNA Certificate (Current as of 1-19-12), First Aid/CPR, CBRF certified and Medication Administration certified
1993 – 1995 Lakeshore Technical College Cleveland, WI
Information Processing/Administrative Assistant Program
References: available upon request
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