Manager Customer Service

GIRMA GOYTAYE MERSEYE

**** **** ***** ** – Zip **139/6961 – Las Vegas/Nevada

Cell phone 702-***-**** OR 702-***-****

Email d9aekl@r.postjobfree.com

I was pleased to learn of your need for a vacant place for VEHICLE DRIVER

also and expertise are directly in line with this opportunity. My experience and education have provided me with excellent knowledge of Bank Branch Manager (Africa) Teller practice, sound customer handling and other relevant skills required of in effective team member.

My strong initiative and exceptional skills, combined with my ability to work well under presume, will enable me to make a substantial contribution. I believe that a challenging environment such as yours will provide an excellent opportunity for me to best utilize my skills while contributing to the banks customer and community and their families.

Enclosed is my resume for your review. I welcome the opportunity to discuss with you personally how my skills and strengths can best serve your organization.

Sincerely,

EDUCATION

-High School completed In 1972

• Medhane Alem School

Completed • In 1972

- Some college Diploma in Accounting

Starting • September, 1972

Ending • July, 1974

City/country • Addis Ababa/Ethiopia

JOB EXPERIENCE

Unemployed May, 2012 – October, 2012

In Berhan International Bank S.C .

Branch Manager II Feb, 2010 – May, 2012

• Managing and coordinating the branch activity

• Recommending credit request by the customer

• Witnessing while estimation of collateral carried out

• Registering the collateral offered with the concerned office

• Insurance coverage for the collateral secured

• Disbursing the credit approved

• Dual control of cash vault

• Approving the cash supplied to the dowers/tellers

• Balancing the drawer and lodging the cash at hand against accountants DEBIT and CREDIT run ups

• Keeping the approved limit of cash in the branch - Order the National Bank to lift the excess amount and vise versa

• Handling Correspondence

• Counter sign the originated vouchers

• Balancing and reporting the accounts Quarterly and annually

• Attending meetings

In Commercial Bank of Ethiopia/Government

Customer service manager January, 2009 - Feb, 2010

• Dual control of cash vault

• Attending and checking how the customers are getting the best service

• Handling all questions directed by the drawers

• Solving the problems with our colleagues

• Approving the cash supplied to the dowers/tellers

• Balancing the drawer and lodging the cash at hand against accountants DEBIT and CREDIT run ups

• Keeping the approved limit of cash in the branch - Order the National Bank to lift the excess amount and vise versa

• Handling Correspondences

• Counter sign the originated vouchers

• Balancing and reporting the accounts quarterly and annually

• Attending meetings

• Controlling the attendance of 25 employees

• Approving leave of absence

• Approving employee to go to the clinic if they require

• Approving medical expenses with same position customer service manager

• Approving big amounts of transfers beyond accountants limit set

• Microsoft Excel and Word

• Calculating machine

• Type writing

• Notes detecting machine

Branch Manager IV April, 2006 - January 2009

• Managing and coordinating the branch activity

• Recommending credit request by the customer

• Witnessing while estimation of collateral carried out

• Registering the collateral offered with the concerned office

• Insurance coverage for the collateral secured

• Disbursing the credit approved

• Dual control of cash vault

• Approving the cash supplied to the dowers/tellers

• Balancing the drawer and lodging the cash at hand against accountants DEBIT and CREDIT run ups

• Keeping the approved limit of cash in the branch - Order the National Bank to lift the excess amount and vise versa

• Handling Correspondence

• Counter sign the originated vouchers

• Balancing and reporting the accounts Quarterly and annually

• Attending meetings

• Microsoft Excel and Word

• Calculating machine

• Type writing

• Notes detecting machine

• Driving

Branch Manager IV &Acting Dist Sept, 2001 – June, 2006

• Managing and coordinating the branch activity

• Recommending credit request by the customer

• Witnessing while estimation of collateral carried out

• Registering the collateral offered with the concerned office

• Insurance coverage for the collateral secured

• Disbursing the credit approved

• Dual control of cash vault

• Approving the cash supplied to the dowers/tellers

• Balancing the drawer and lodging the cash at hand against accountants DEBIT and CREDIT run ups

• Keeping the approved limit of cash in the branch - Order the National Bank to lift the excess amount and vise versa

• Handling Correspondence

• Counter sign the originated vouchers

• Balancing and reporting the accounts Quarterly and annually

• Attending meetings

• Participating in the Credit Approval Committee to approve branch credit requests

• Microsoft Excel and Word

• Calculating machine

• Type writing

• Driving

- Asst Br Manager II August, 1998-October, 2001

- Branch Manager II December, 1995- August, 1996

- Branch Manager I December, 1985-December, 1995

- Journal Keeper Nov, 1983-December, 1985

- Bookkeeper May, 1980-Nov, 1983

- Bank clerk July, 1974-May, 1980

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