Hozefa Haveliwala resume.

HOZEFA HAVELIWALA M

Room No.**,*th Floor,

**-********* *****, ******-******.

Email: ****************@**********.***

Ph: 996-***-****

COMPETENT PROJECT DELIVERY MANAGEMENT PROFESSIONAL

Strong track record of generating extraordinary performance in a fiercely competitive scenario

Targeting the technology-oriented, top Organizations in the : IT industry or an EPC / engineering services company with challenging assignments at Senior Managerial position as IT administrator/manager, executing projects & programs in challenging business environments demanding high standards of quality and precision, bringing the following transferable:

Strategy, Vision & Mission Planning

Systems & Procedures

Project Planning & Execution

Root Cause Failure Analysis

Relationship Management

Trouble shooting

Cross Functional Coordination

Team Leadership

Performance Improvement

* Competent and dynamic professional, offering a distinguished and insightful exposure of over 10 years across high-growth environments in Systems & Network administration with hands- on experience on Microsoft Windows, UNIX, SUN, CISCO environment.

* Recently was spearheading functions as IT Engineer with UHDE India Private Limited. Possessing valuable insights, keen analysis and team approach to implement best practices & processes used, adept at working in high pressure environments with strict deadlines and multiple deliverables.

* Perfect team manager having ability to lead cross-functional project teams and integrate their efforts to maximize operational efficiency. Leverage managerial and administrative abilities with proven skills in problem solving, analysis and cross functional coordination.

* Superior communication and interpersonal skills with a high degree of flexibility, resourcefulness and commitment.

Technology Overview

HW (Server/Desktop): HP Net Server LH 6000, Compaq Proliant Servers, IBM 3500, Netfinity. Compaq, Acer.

Operating System: Windows NT Server 4.0, Windows NT Workstation, Windows 95/98, Windows advance Server 2000, Windows XP & Sun Solaris 2.x, AS/400.

Network HW: Cisco 25xx, Cisco 17xx Cisco 26xx, and Catalyst 5505 Switches CISCO 1900, Nokia Alteon Firewall.

Backup: Veritas Net Backup, Arc Serve, NT Backup

Other Skills: MCP certified, CCNA certified, ITIL V3 (Foundation) certified.

EXPERIENCE & PROFESSIONAL DEVELOPMENT

Executive Highlights

* Recognized as an effective and single point of contact for all user related queries and problems & troubleshooting for their connectivity and permission problems.

* Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to achieve the desired goals.

* Established credibility by giving IT support to a group of foreign (German & South African) delegates from the parent company for the period of one year & even got appreciation for the same.

Career History

IT ENGINEER Jan 2006 – Oct 2011

UHDE India Private Limited.

Key Responsibilities:

* Entrusted with extending support and providing IT support to various projects (including multinational clients) by understanding project scope, split of work with associates, IT execution philosophy, and project specific IT requirements.

* Accountable for preparing IT lessons learnt for the contract. Initiating request for arrangement of contract specific IT related procurement and the overall co-ordination with other IT groups for implementation the same. Ensuring smooth interface in handling site related activities ensuring zero downtime on project.

* Handling IT cost estimation for various sales offers for future projects. Preparing site IT related QA document.

SVN Systems Ltd. Jul 2000 - Jan 2006

Client Bank of Baroda (Treasury Branch), Mumbai.

Project Details:

* Tasked with the installation/configuration of Servers/Desktops. Troubleshooting of O/S. Providing first level and second level support to users on desktop & servers

* Involved in Administering Windows NT Server, Configuring Backups, configuring new workstations. Installation and Maintenance of local and Network Printer. doing regular Backups.

* Providing technical support for implementation of various systems like Cisco routers, Switches, Hubs, Network Print-Servers & Lease Line Modems, administering the network, performance, installation & maintenance Antivirus server for smooth operation of treasury branch. Providing first level and second level support to users on desktop including clients’s dealing applications.

* Extending assistance in providing first level support to front office & back office applications like Kondor+, Flexcube. Handled client ICICI Securities at Colaba Mumbai From ‘2000 to ‘2001.

* Administering Exchange Server, creating mailboxes, troubleshooting, day-to-day operations.

* Accountable for planning, test & implementation for server based client antivirus installation & scanning.

CUSTOMER SUPPORT ENGINEER, Par Computers Jan 2000 – Jun 2000

Attending Customer Calls (Hardware, Networking)

TRAINEE PROGRAMMER ON AS/400, Aristocrat Marketing Limited Mar 1999 – Dec 1999

EDUCATION CREDENTIALS

B.E - COMPUTER, Pune University, 1998

Trainings Attended: MCP, CCNA, ITIL V3 foundation.

OTHER PARTICULARS

Date of Birth: 20th Dec 1974

Passport Details: Valid upto May 2015

References: Available on request.

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