Client Relations

Objective

• To obtain a position that will enable me to use my strong organizational, customer service, and time management skills.

Experience

**/**** – Present Iron Mountain Collegeville, PA

Assigned Customer Service Associate III

• Provide dedicated support to Enterprise level customers

• Strengthening the relationships between the company and customer

• Conduct Formal Business Reviews

• Assist senior account team in analyzing billing & service trends

• Review, correct, & oversee billing and collections processes

• Effectively resolved customer concerns and inquires

• Effectively managed time to complete daily assigned tasks

• Assist in training both new hires and existing employees

Customer Programs Coordinator

• Update and manage central tracking log

• Generate and Review daily DWOR Reports for all teams

• Manage workflow assignment for the Contracts, SKP, and DP teams

• Monitor and assign e-mails from the central mailbox

• Generate and post reports based on the central tracking log

• Effectively managed time to complete daily assigned tasks

• Assist in training and providing guidance for coworkers on standard operating procedures and customer-related inquires

• Assist members of leadership in reviewing and enhancing current procedures.

• Conduct Side-by-Sides with different team members to assist in guiding them and offering training where needed.

Customer Service Associates II - Workflow Assigner

• Update and manage central tracking log

• Manage workflow assignment for the Contracts, SKP, and DP teams

• Monitor and assign e-mails from the central mailbox

• Generate and post reports based on the central tracking log

• Effectively managed time to complete daily assigned tasks

• Assist in training and providing guidance for coworkers on standard operating procedures and customer-related inquires

12/2007 – 11/2008 Bucks County Courier Times Levittown, PA

Network Systems Coordinator

• Assist in managing and maintaining all Windows 2003 servers for security and maintenance

• Provide desktop and laptop support for 120+ users on a daily basis, supporting Windows 2000, XP, and Vista platforms

• Provide cellular telephone support for 30+ users.

• Provide telephone system administration for dial tone and voicemail

• Maintain all software licensing and hardware inventory

• Provided training for all new employees in regards to their computers and the software needed to perform their job functions

• Maintain all printer and fax machines for 4 office sites

03/2007 – 12/2007 Stryker Finance Kalamazoo, MI

Technology Specialist

• Assist in the development, implementation, and administration of Rapport (financing software)

• Assist in the development, implementation, and administration of Accelerator (proprietary software)

• Program XSL documentation using Stylus Studio

• Support all helpdesk related issues

• Support all telecommunication issues

• Create legal documentation for the leasing of medical equipment

• Support around 800 sales representatives with all technology, financing, and documentation questions

• Train new employees on software, financing options, and documentation procedures

2004 – 2007 PSC Info Group Oaks, PA

Account Manager/ IT Coordinator

• Manage 40 to 45 medical and collection clients on a daily basis

• Client liaison

• Create and maintain all client documentation in accordance with HIPAA regulations

• Review and approve billing invoices for clients

• Maintain an accurate inventory of all client supplied materials

• Manage and assign all information technology requests

• Assist in processing client data files

• Assist in assigning information technology requests to programming team

• Train all new Account Management employees

Education

2/2009 Strayer University King of Prussia, PA

• Bachelors degree in Business Administration, with a concentration in Executive Management

• Received induction into the National Society of Collegiate Scholars (honoring students whose GPA is among the top 2% in the entire class)

• Anticipated graduation date: May 2014

6/2000 Western Center for Technical Studies Limerick, PA

• Studied in the field of Business Technology. Learned and reviewed the following programs: Microsoft Windows, Microsoft Office, computer hardware and software, Novell networks, and desktop support.

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