Felica B. Butler

FELICA B. BUTLER

*** **** ****, ***********, ** *0281

Telephone: 864-***-**** / E-Mail: *************@***.***

Seeking a challenging position in Business Management-Leasing Agent

EDUCATION:

• Bachelor of Science - Major in Business Management / Minor in Education

(Graduated December 1998); University of South Carolina

• High School Diploma (June 1994) Fairfield Central High School – Winnsboro, South Carolina

PROFESSIONAL EXPERIENCE:

Towers East Apartments, Greenville, SC 2007 to 2008

Leasing Agent

• Responsible for recruiting, solicitation and managing all new and existing residents

• Processed and prepared all new application materials-follow up letters, mailings, reference checks, credit and criminal background checks

• Effectively communicate application requirements to potential tenants

• Maintained and updated waiting list- adding tenants, rejecting tenants, and special accommodations

• Conducting new tenant orientations-House Rules, Rent Payment Procedure, Maintenance Procedure, HUD Fraud procedure

• Ensured that all vacate units are filled according to HUD/Section 8 guidelines

• Sales- facilitate facility tours, inside and outside sales and marketing; developing tenant retention programs,

• Collecting and processing rent payment, security deposits, and pet deposits

• Coordinating and managing property events calendar and community special events calendar

• Prepared and manage daily work orders directly with on-site maintenance supervisor and staff.

• Provided customer service and feedback to current tenant

• Managed all day to day operations: vendor correspondences, invoices, interoffice correspondence

• Completed needs assessments for all departments: On-site Health Center, Property Manager, Maintenance Supervisor

• Represented management team during Resident Association Meeting

● BUTLER CHRISTIAN ACADEMY, Mauldin, SC 2005 to 2007

Executive Director

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• Manage all aspects of the program including: marketing/public relations, parent/student orientation, recruiting to diverse population, communicate program philosophy and promote a positive public image to parents, assessing student and program’s progress.

• Facilitate student’s assessment and curriculum needs, business leaders, public officials, and prospective funders, legal and fiscal component, staff management/human relations issues, educational programming, collaboration with local and state programs.

• Participate in the development of a business plan and effective promotional literature, handbooks, newsletters and press releases.

• Conduct formal and informal presentations to parents and students.

• Facilitate parent-teacher association board meeting, presenting and organizing all professional workshops and registration procedures.

• Utilize Microsoft Office, Internet and E-Mails.

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FELICIA B. BUTLER

PROFESSIONAL EXPERIENCE:

STEP BY STEP FAMILY DAYCARE, Greenville, SC 2001 to 2005

Owner/Operator

• Managed all aspects of daycare operations.

• Oversaw administration and evaluation of USDA/Food Program, ABC Vouchers and Parent accounts.

• Considered each individual child in relationship to his/her culture and socioeconomic background.

• Viewed parent-teacher relationships as a partnership, focusing on each child’s individual strengths and abilities.

• Planned and implemented hands-on activities that developed self-esteem.

• Used and promoted positive guidance techniques and a variety of creative and expressive activities.

• Planned, supervised and implemented the curriculum in accordance with the policies and philosophy of the program.

• Accessed support services and resources relating to the individual needs of the families and children.

• Maintained daily, weekly and monthly written plans that reflected the individual interest and abilities of the children.

• Observed and documented individual progress through anecdotal notes, development checklist, portfolio assessments and other designated screenings.

• Completed paperwork required for local, state and federal agencies.

• Maintained confidentiality regarding staff, families and children at all times.

• Utilized knowledge of different codes and regulations, Department of Social Services Standards, building, zoning, fire, occupational, safety, health and sanitation as they related to the delivery of early childhood/school-age program services.

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• CORESTAFF SERVICES, Greenville, SC 1999 to 2001

Staffing Manager

• Recruited, interviewed and orientated potential employees.

• Ensured compliance with federal, state, and local employment laws.

• Administered corrective discipline, and when necessary, terminated employees.

• Developed and implemented recruiting strategies and programs.

• Direct responsibility for developing new clients.

• Developed and implemented marketing plan.

• Provided customer service to existing and new clients.

• Prepared and presented sales proposals to prospective client decision makers.

• Prepared proposals and correspondence for Branch and Area Service Manager.

• Processed Unemployment and Workers’ Compensation Claims.

• Maintained regular contact to determine needs and job requirements.

• Organized employee appraisal program, which has resulted in minimal turnover and absenteeism.

• Monitored accounts receivable.

• Initiated and concluded collection process.

• Conducted job interviews and evaluated applicant skills and abilities.

Staffing Specialist

• Identified local buyers of staffing services.

• Built rapport with existing clients and quality prospects.

• Developed working knowledge of new accounts, toured facility and met key staff where possible.

• Appropriately sold staffing capabilities.

• Obtained job orders.

• Created and maintained all employee, client and work order computer files.

• Conducted comprehensive search for qualified applicants.

• Ensured applicants were appropriately pre-screened in accordance with company standards (I-9, testing, interviewing, reference checks, etc.).

• Contacted clients to review qualified candidates.

• Followed up with clients to ensure they were satisfied with the performance of newly placed individuals for temporary and regular work assignments.

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