Sales Associate, Call Center and Customer Servive

LENFORD BERRIDGE

**** ** *** ***** *-Mail: ***********@*****.***

Coconut Creek, FL 33066 Cell: 305-***-****

SUMMARY

Well-experienced in Retail Sales, Travel Reservations, Accounts Receivables,

Credit and Collections and document filing -- A result-oriented team leader and

team player with demonstrated strengths in project management --.

Company: ELEGANT FURNITURE

Position: Sales Associate (June 2006 – June 2012)

Relocation from Texas back to Florida

Job Function:

• Manage daily operation of retail furniture store including sales, delivery,

inventory and floor display.

• Greet customers, calculate lay-out and design, arrange delivery and set-up,

visit clients and conduct follow-ups.

Company: CARNIVAL CRUISE LINE

Position: Reservations Sales Agent (March 2001 – Feb. 2006)

Job Function:

• Work with Travel Agencies by telephone on new and existing bookings.

• Responsible for processing check and credit card payments.

• Provide information on all cruise promotions, rates and itineraries.

• Provide all updates in connection with client’s travel.

• Ensure full awareness of mandatory travel documentation.

Company: BROWNING FERRIS INDUSTRIES (BFI)

Position: Contract Specialist (May 1997 – January 2001)

Job Function:

• Maintain an updated file system of customer service contracts for Dade,

Broward and West Palm Beach counties.

• Verify accuracy of computer data entry of contract details and amendments.

• Provide contract copies upon request to managers, sales and customer

service representatives regarding disputes, renewals and cancellations.

Educational background:

• General Certificate of Education (Grade 12 Equiv.)

• Word, Outlook Express, Common knowledge of Microsoft products such as:-

Windows 7, Excel, Lotus 123 and WordPerfect, AS400 Main Frame System.

Scholastic Honors: ARMY PROFICIENCY CERTIFICATE

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