Customer Service Manager

Margaret Arocho

*** **** ******

Oceanside, NY **572

516-***-****

(*************@*****.***)

Objective: To continue my 15 years of being a dedicated Customer Service

Professional, both face to face and via telephone contact in a

diversified industry.

Summary of

Qualifications: Microsoft Office 2007, Excel, Hotel Property Management

System (HSS)

Experience:

Central Marketing New York, NY

Part TimeMarket Research 10/2010-6/2011

Various Part Time Jobs New York, NY

THE ENVOY CLUB New York, NY

Front Desk Agent/Customer Service Agent 2/01-8/07

• Handled All Complaints pertaining to guests stay.

• Checked in/out guests.

• Processes payments via cash or credit cards.

• Arranged transportation.

• Handled all guest inquiries.

• Conducted site tours.

INDIVIDUAL INVESTOR GROUP New York, NY

Office Mgr/Facilities Manager/Administrative Supervisor 2/92-1/01

• Oversaw entire office for a company that grew from 30 to 120 employees.

• Handled 3 office moves.

• Planned luncheons/office parties.

• Maintained office equipment.

• Trained employees on switchboard/reception desk.

THE COLLEGE BOARD New York, NY

Assistant to the Director of Communications 2/90-9/91

• Coordinated updates/changes in texts.

• Assigned Library of Congress numbers, bar codes/item numbers.

• Keeping attendance/vacations records.

• Relief person for switchboard.

• Updating director’s computer files/project forms.

REFERENCES : Furnished Upon Request

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