David K. Wong
972-***-**** d8d1mj@r.postjobfree.com
SUMMARY
- Led Successful “Big 4” Systems Integration and Delivery Initiatives with Deloitte and Accenture
- More than 15 years Outstanding IT Leadership, Program and Project Management Experience
- Held Key Roles in IT with Fortune 500 Companies including JP Morgan Chase (Washington Mutual), General Motors (DIRECTV & OnStar), Bell Canada, AT&T (Pacific Bell) and Frito Lay
- As Vice President of Operations, Transformed Company Operations Reducing Costs by 35%, and Initiating an International Operations and Distribution Network with Growth Revenues of 50%
- Led efforts to establish IT Governance and PMO oversight for over 500 IT professionals at Dean Foods
- As IT Director at Hewlett Packard/EDS, Led and Developed Business analysis to address IT and Process Challenges within Business Operations to Drive Out Waste and Reduce Defects
- Responsible for Solution Architect Role at DirecTV and Bell Canada
- Successful Entrepreneur in Establishing New Offices and New Companies Leveraging Expertise Gained from “Big 4” Consulting and Fortune 500 Corporations in Building Startup and International Businesses
- Proven Record in IT Program and Project Management in E-Commerce, Solution Architecture, ERP, Customer Experience, Supply Chain, and Billing
- Strong Track Record of Stabilizing Businesses, Increasing Revenue, and Growing Operations in a Wide Range of Industries
- Strong Business Acumen in Telecommunications, Consumer Products, Manufacturing, Healthcare and Financial Services Industries
BSME – University of Texas at Austin (Industrial Engineering and Mechanical Engineering)
CAREER OVERVIEW / CONSULTING AND FORTUNE 500 EXPERIENCE
Dean Foods Inc. – Independent Contractor 2009 – present
- Reported directly to the Executive Vice President of Transformation
- Led, Developed and implemented IT Governance process and methodology for all IT activity and major projects
- Business Liaison with IT and the Business to coordinate Program and Project Initiatives with top executives
- Legal/IT liaison and representative interfacing to corporate legal and external counsel with IT regarding Dean Foods litigation issues
- Drove initiation and reporting of Dean foods Financial project s across the enterprise
Hewlett Packard (EDS) – IT Director 2005 – 2009
- Managed and coordinated the Asset Management of Hardware and Software License Information globally across all accounts for EDS
- Led and developed business analysis to address IT and process challenges within EDS’ operations to drive out waste and reduce defects
- Directed and managed software license management program to leverage a single repository for hardware and software information across the enterprise and deliver accurate and complete license data
- Led and directed development and implementation of enterprise release planning for all offerings and capabilities
- Led and managed enterprise Software Data Modeling initiatives to drive consistency and data normalization
- Client/account liaison and advocate interfacing to corporate IT and capabilities development
- Championed Lean Six Sigma and ITIL improvement initiatives delivering EDS process and SDLC
GTP International – VP of Operations and Supply Chain 2003 – 2005
- Led and directed international manufacturing and distribution company to profitability with over $5 million in annual revenue and a staff of over 40 managers and employees
- Transformed company operations with benefits of reduced costs of 35%, and initiating an international operations and distribution network
- Renegotiated and streamlined supply chain and distribution process reducing costs by 25%
- Led market and customer research and analysis growing revenue and product portfolio by 50%
- Focused sales force and customer strategies to increase revenue by 300%
Deloitte LLP – Senior Manager 1999 – 2003; Consulting clients served includes: Washington Mutual, DirecTV, BlueCross BlueShield, Excel Communications
- Drove project and program leadership to complex large scale software development and integration initiatives
- Delivered complex large-scale development and implementation of eCommerce initiatives with decisive leadership and strong management
- Gained strong advisory relationships with key stakeholders through open communications, deep experience with Customer Experience Strategy and successful deliverables
- Assessed client IT and process infrastructures to reduce defects, eliminate waste and improve performance
- Led successful Strategy and Operations business development efforts targeting Fortune “500” clients
Maryville Technology – Client Service Executive 1998 – 1999
- Organized and implemented the “start up” of the new Dallas office operations
- Built vendor partnerships with IBM, BMC, NetIQ, EMC and Network Associates resulting in over $4 million in fees and revenue
- Directed and managed complete client management lifecycle from initial contact and demand generation to final delivery and sign-off
- Provided overall Human Resource office activities for recruiting, training and compensation
- Built out Dallas Consulting Practice through growth and demand
- Grew first year sales by 90% in the Dallas consulting services market to $3 million
Accenture – Experienced Manager 1990 – 1998; Consulting clients served included: SBC(AT&T), Frito Lay, Verizon, USPS, Hertz, Sprint, and Lockheed Martin
- Provided leadership and management to key “Fortune 500” clients including: Pacific Bell (SBC), Frito Lay, Hertz, US Postal Service, Verizon(GTE), General Motors, Sprint PCS, MCI, and Martin Marietta (Lockheed Martin)
- Led multiple system integration projects managing team sizes from 10 to over 35 developers and managers
- Served as the key CRM and customer integration delivery expert for the communications industry
- Helped drive growth of the Communications Industry from $50 million to $500 million in sales
- Initiated and directed business development and marketing activities for targeted client segments and markets