Customer Service Representative

Eustacio Mendoza

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**** ******* *** ******, ** 75211 Cell: 214-***-**** Other: ***********@*****.***

Santander consumer Feb 2011 - Oct 2011 Collections NRH Tx

.collections

.take payments

.outbound

Experience Aegis Communications February 2006 - Nov 2010 Customer Service Representative Irving, TX

Answer inbound calls for Humana Health Insurance

Enroll customers into a health plan that best suites them

Verify benefits and eligibility for existing members , including prescription coverage

Answer billing questions and set up payment options

Yellow Cab June 2003 - January 2006 Customer Service Representative Dallas, TX

Answer about 100 phone calls a day at an inbound call center

Verify the customer's location to have a cab sent to them

Dispatch drivers at times when the dispatch department is short staffed

Education Texas Adult Academy November 2000 High School Dallas, TX

Skills

Basic Computer skills

Bilingual, Fluent in Spanish

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