Customer Service Sales

Lori Porter

**** **** ***** **. ***** Rouge, La *0812

225-***-**** /225-***-****, ************@*****.***

Professional Profile

Career Objective

To obtain a position which will allow me to use and enhance my excellent Communications, Customer Service and Technology skills.

Skills Summary

Proficient in using multi-lines and handling heavy call volume, as well as Microsoft Office( Excel, Access, Word, etc.), proficient in sales, excellent internet skills, leadership skills, organization, critical thinker, energetic, self-starter in a professional manner, planning/coordinating, money handling skills, retail, as well perfect communication skills. CPR certified

Professional Experience

COMMUNITY COFFEE – Baton Rouge, LA

Position- Barista

February 2012- currently employed

Works as a team member to successfully deliver orders to customers. Prepares food orders for multiple customers’ balances a cash drawer. Sales of all community coffee merchandise to meet a sales goal and quota.

MONEY TREE INC – Baton Rouge, LA

Position - CSR

April 2011 – December 2011

Received and processed payments to customer’s accounts, received and processed loan applications, balanced a cash drawer, answered multi-line phones, filed papers, prepared daily reports for the company such as: business summaries, end of the day reports, built customer relationships. Sales of HFM products encourage customers to receive loans, printed daily list and balanced the branches bank account, collections of money owed to the company. Used company’s computer system to finalize all furniture orders and loan request.

WAL-MART – Baton Rouge, LA

Position – Sales Associate

February 2009-April 2011

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.

SONIC – Baton Rouge, LA

Position - Carhop

April 2008 – August 2008

Accurately balanced cash drawer after every shift. Built long-term customer relationships and advised customers on purchases and promotions. Organized store merchandise racks by size, style and color to promote visually appealing environment. Brought food selections to customers.

Education

Goliath Academy, 2010

Baton Rouge, La

High School Diploma

University of Phoenix

Baton Rouge, La

Bachelors in Business management

Currently enrolled

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