Customer Service Management

Allison Sedlacek

**** *. **** ** *******, IL **459

E-mail: *******.********@*******.*** Cell: 708-***-****

Objective

To obtain an administrative position in Office assistant/secretary where I can utilize my training and skills.

Education

Graduated June 7, 2008 Robert Morris college BBA in Management.

July 2005 to July 2008 Robert Morris College Orland Park, IL

Classes

Accounting I, II, III

Small Business Management

Intro to Business Management

Human Resource Management

Communications: written and verbal

Web design

Business Math

Microsoft software

Excel

Word

PowerPoint

Outlook

Human Resources Management

Moraine Valley Community college: Current

Working towards an Associates degree in Hospitality and Restaurant Management

Intro to Hospitality

Convention and meeting planning

Beverage Management

Food Manager Sanitation

Certified in Food sanitation

Certified in handling alcohol

Experience:

McDonalds July 2003 to Jan 18,2012

Crew Trainer

Train new employees,

Customer Service.

Order processing,

Cash Handling

Manage Floor when Management is in meetings or off the floor

6-8 employees

Walt Disney World Internship August 2007 to January 2008 and Jan 30,2012 to August 10, 2012

Cast Member: Quick Service Food and Beverage:

Food Prep setup and presentation as well as quality control

Sanitation procedures

Prep of food

Selling Product.

Cash Handling

Skills:

Organization

Customer Service

Microsoft Office

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