Customer Service Sales
Resume:
Pamela L. Johnson
d7cyvt@r.postjobfree.com
Current Address:
Pamela Johnson
Merrillville, IN, 46410
Objective: Seeking to showcase abilities through a position in event coordination, administration, or sales and marketing.
Education: Purdue University; West Lafayette, IN Graduation: May 2011
Bachelor of Science in Hospitality and Tourism Management GPA: 3.74
Emphasis: Lodging, Tourism, and International Management
Skills: ServSafe, financial accounting, Event Planning Certificate Program, limited Spanish
Study Abroad: China
Work EV Grand Prix; Purdue and Indianapolis, IN Jan. 2011 – May 2011
Experience: Event Planner and Student Volunteer
-Measure grounds and plan logistics of booths and traffic
-Create first-of-its-kind racing experience
-Find sponsors and promote electric vehicles to community
-Primary student contact and head of registration and operations
Starwood’s Sheraton Keystone at the Crossing; Indianapolis, IN May 2010 - Aug. 2010
Intern in Food and Beverage as Banquets, Culinary, and Outlets
-Prepared food and supervised to ensure safe methods were used
-Planned and executed entire employee cookout from start to finish
-Performed to Sheraton brand standards and worked with team
-Attended weekly BEO meetings and performed office duties
French Lick Resort and Casino; French Lick, IN May 2009 – Aug. 2009
Intern as Front Desk, Marketing, PBX, and Housekeeping
-Handled a wide variety of customer service related issues
-Created positive guest relations through casino events and effectively assisted with guest complaints
-Assisted several departments and volunteered extra hours during emergency situation
-Supervised three floors of housekeepers and inspected rooms to French Lick’s four star standards
-Cleaned and prepared ten to twenty or more rooms daily in an efficient and effective manner
-Functioned as first response to emergencies within the resort and in guest rooms
Signature Inn; West Lafayette, IN Sept. 2008 – May 2009
Front Desk Agent
-Responsible for hotel bank and securing hotel facilities
-Took reservations by telephone and fax and entered them into RoomMaster
-Responsible for call-around and communications to other local hotels
-Effectively and politely handled guest complaints and lost reservations in person and by phone
Kohl’s Department Store; Merrillville, IN Aug. 2006 – Aug. 2007
P.O.S.
-Responsible for cash security and evening closing of registers
-Entrusted with buddy training new employees
-Leading fellow associates in monthly credit application goals
Activities: Night Train (Purdue Swing Dance Club) Aug. 2009 – Current
-Secretary
-Organized Homecoming Parade entry and Walking Troup, administrator for lessons and dances, recruit new members, communicate notes and activities to members absent from meetings
Purdue Event Planning Society Aug. 2009 – May 2011
- Bowl for Kid’s Sake Team Captain for the Perfect X’s
Hospitality Sales and Marketing Association Aug. 2009 – May 2010
- General Manager of fundraising team, most successful team
- Volunteer for Sales Blitz at the Indianapolis Hilton, Downtown
Purdue Study Abroad in China May 2008 – June 2008
-Cultural ambassador and student at Beijing International Studies University and Nanjing Tourism Institute
Alpha Lambda Delta Phi Eta Sigma Honors Society Mar. 2008 – Aug. 2009
-Special Events Chair, planned and executed induction ceremonies, social events, and service projects
McCutcheon Royal Highlanders Programming Committee Sept. 2007 – May 2008
-Interim VP of Programming - booked vendors, contracts, decorated, cleaned up and delegated tasks
-Awarded McCutcheon’s 2008 Foster Award for most involved senator
Valedictorian of Merrillville High School June 2007
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