Sales Customer Service

Kevin Mitchell *** Kirtley Way B Bowling Green, Ky 42104 Available to Relocate

Cell: 870-***-**** ********@*****.***

Management/ Business Development

• Highly motivated to launch professional sales career.

• Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.

• Technically skilled cross-platform expertise (Win/Mac) and proficiency in Word, Excel, PowerPoint, QuarkXPress and Photoshop. Key Competencies

Customer Acquisition

Referral/Repeat Business Generation

Public Speaking

Complaint Handling

Consultative Sales

Sales Reports & Correspondence

POS Systems

Inventory Management

Education

Arkansas State University

Phlebotomy, Degree, May 2007

¬University of Arkansas

Psychology, Studied May 2004 to August 2006

Work Experience

Assistant Store Manager, 2011 to Present JOS. A BANK CLOTHIER INC., Bowling Green, KY

Handle the setup and service of store operations for clientele, Enter orders into POS system; prepare daily sales reports; conduct monthly inventory; and perform heavy cash handling and reconciliation functions.

Sales Accomplishments:

• Earned consistent commendations for exemplary service delivery and “providing outstanding service and attention.”

• Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.

• Developed plans for customer outreach; Outcomes included faster service, improved efficiency and enhanced customer satisfaction.

Department Manager, 2010 to 2011 JOS. A BANK CLOTHIER INC, Jonesboro, AR

Provide adequate customer service. Anticipated and met consumers’ needs while working efficiently in a moderately paced environment.

Sales Accomplishments:

• Promoted after only a year of service, which led to relocation.

• Consistently achieved highest per-night sales averages by up-selling items.

• Proved the ability to multitask, resolve customer issues and excel within a demanding, high-volume setting.

Residential Care Tech, 2006 to 2009 HUMAN DEVELOPMENT CENTER, Jonesboro, AR

Manage the well being and safety of mentally handicapped persons; implement family life skills; facilitate proper adult care and cleanliness.

References:

Available upon request

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