Office Assistant

CLAUDIA VELARDE

**** **** ***. *** *** BELL CA, *0201

323-***-**** CELL • ****************@*****.***

OBJECTIVE

Searching for a position that will acknowledge and allow me to use my strong organizational skills, educational background, and ability to work well with people and under pressure.

SUMMARY OF QUALIFICATIONS

Responsible worker capable of working with little supervision or none at all and self-motivated. Knowledge in computer programs such as Word, Excel, Outlook, and Power point. Greatly skilled at answering a high volume of phone calls and replying to customer quickly. Have almost 1 year as office assistant, 1 year as a child care provider, 2 years of customer service experience as well as 2 years of college education. I can multitask, have great communication, and I’m bilingual.

WORK EXPERIENCE

September, 2010 – July, 2011 Nova Lighting/ Marvin Martinez Huntington Park CA, 90270

Customer Service in Credit Card Accounts / Office Assistant Salary: $8.00 hour Ph: 323-***-****

Duties include but are not limited to contacting Credit Card Accounts/companies in a friendly matter reminding them their payment was due in order for their items to be released and creating invoices for payment. I was the only one dealing with these duties and under a lot of pressure but dealing with it all in order. Plus I created customer accounts, placed orders, dealing with many complaints from customers in a professional matter, answering all incoming calls and directing them to the right person in the office, answering faxes, and emails; contacting customers was a daily event. In addition I was required to update customer with shipping date, stock status, back ordered items, and tracking orders with UPS, Freight master, or The Custom Company; in addition finding reasonable freight. To add calls included questions on Nova products that required research especially on questions with unknown answers. Furthermore I would set up customer with log in information for the Nova website, building files in Excel and Microsoft with Nova item information, filing account, mailing invoices, doing EDI reports, cash term reports, keeping track of every order release and canceled, and taking on any additional task. This job thought me to multitask, obtain responsibility with no supervision, plus more knowledge on computer programs and accounts.

September, 2009 - July, 2010 MAOF/ Stephanie Solorio Bell CA, 90201

Child Care Provider Salary: $8.00 hour Ph: 323-***-****

Provided care for Stephanie Solorio’s child through Mexican American Opportunities Foundation: a company that focuses on hiring child care providers to assist working parents. My duties included me to care for an infant by feeding, showering, dressing, and doing daily activities with the child such as playing, and going to the park. To add, I was in charge of keeping a healthy environment for the infant by providing healthy food, clean areas, and educational games. A job that thought me patience and knowledge in children and inspired me to take a child development class in my college at the time to better my understanding.

April, 2009 - July, 2009 Quiznos/ Nill Cerritos CA, 90701

Customer Service/Cashier Salary: $8.00 hour Ph: 562-***-****

Assisted customer by serving sandwiches on the menu. Obtaining a clean area in the restaurant, cutting fresh vegetables, refilling serving of meat, and washing dishes. This position also thought me to keep track on expiration dates and to work the cashier by charging customer the correct prices on meals.

March, 2008 - August, 2008 Marshalls/ Nike Bell Gardens, CA

Customer Service in Childers department Salary: $8.00 hour Ph: 562-***-****

My job was to keep the area organized at all times in the children’s department; a challenging job due to many customer entering the store. Organizing clothing by size and age, toys by brand, and setting display areas to attract customers into sales. Additionally I always pointed customer in the right direction to their shopping search and assisted with the right size in clothing. Included my communication skills build with a friendly matter because the goal was to think the customer was always right.

December, 2007 - February, 2008 Fashion Time/ Tina Bell Gardens, CA

Customer Service Salary: $8.00 hour Ph: 323-***-****

Assisted customer with the right size in clothing, making sure everything was to their liking. Stand at the fitting room and next placing all the clothing not wanted in the right section. Furthermore I had an eagle’s eye for any shoplifters.

EDUCATION

2nd year - and continuing East Los Angeles College

1700 Avenida Cesar Chavez Monterey Park CA, 91754 Ph: 323-***-****

Goal: To obtain my AA degree and transfer into a private University to obtain a bachelor’s degree and more.

4 years, Graduated Maywood Academy High School

6125 Pine Ave Maywood CA, 90207 Ph: 323-***-****

REFERENCES

Marvin Martines Phone number: 323-***-**** (Previous Supervisor)

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