Desktop Support

Steven A. Taylor

**** ******** ** *******, ** ***37• 407-***-**** • *********@*****.***

SUMMARY OF QUALIFICATIONS:

• 3+ Yrs PC Technician/Implementation Bkgd • 8 Yrs Auditing/Customer Service Bkgd

• Hardware/Software Installations • Customer Support Systems

• Network Problem Resolution • 3rd Party Technical Support

• Various Computer Platform Knowledge • Independent Project Management

EMPLOYMENT HISTORY:

2006 to Florida Hospital, Orlando FL

2009 MIS Desktop Systems Technician

• Install desktop hardware and software to include desktop and laptop PCs, printers, scanners, PDAs, operating systems, standard desktop software, internal and third party developed software. Software installation may be from a Management Information Systems developed image or a standard installation.

• Troubleshoot and correct problems with any standard Florida Hospital desktop hardware or software.

• Provides customer response and updates according to current management standards.

• Maintains current inventory system information for all Management Information Systems controlled desktop hardware and software using Active Directory and Systems Management Server.

• Performs preventative maintenance on all computer and peripheral equipment at all FH Campuses.

• Update electronic call tickets, logs, and databases with appropriate and timely information.

• Troubleshoot wired/wireless networking issues related to desktop/laptop/printer.

• Installs and maintains Time Clock hardware and connectivity.

2005 to POMEROY IT SOLUTIONS, Louisville KY

2006 PC Technician II

• Installed and imaged over 1300 desktop systems, set-up e-mail accounts for employees, troubleshot and successfully resolved various software and hardware issues with little or no supervision.

• Perform backups of individual’s data and profiles. Install custom applications, printers, and map drives onto new machines. Conduct quality assurance of new machines deskside. This position allowed me to expand software problem solving skills and deliver quality rollout machines in less than the prescribed amount of time.

• Worked on several technology projects for a number of different clients. Such projects included installing and configuring hardware and software solutions, removing and replacing computer equipment, and installing new equipment. The clients included Commonwealth of Kentucky, Whayne Supply, and Yum Brands.

• Troubleshoot and upgrade computer hardware and image software.

• Install and configure computer software, thermal and laser printers.

• Use data capture and restore to migrate data on company server.

• Install computers and setup users network connections, such as VPN's, LAN's, dial up connections, and DSL.

• Maintained inventory, setup, and loaded new machines

• Re-imaged and configured POS terminals, Desktops, and Laptops

• Professional and accurate customer service

• Ensured connectivity to Servers

2002 to VERSO TECHNOLOGIES, Atlanta GA

2004 Systems Implementation Specialist/Trainer/Installer

• Experience with networking, TCP/IP, LAN/WAN, DHCP, CAT5 cabling, 3rd party interfaces (call accounting systems and PBX), Cisco, IBM and HP hardware, Windows 2000 Server, Windows XP workstations, SQL, Remote Desktop Connections, VPN, etc.

• Created and modified documentation for troubleshooting software and hardware issues in a live environment.

• Traveled to several states as needed installing the Property Management System (PMS) training and supporting the hotel in all aspects once live on the new Property Management System (PMS).

• Experience in configuring workstations, hardware & software upgrades, and anti-virus software.

• Provided technical support for Hilton Hotels Corporation. Successfully resolved application user issues regarding connectivity, peripheral compatibility, and standard software usage questions for products on the following operating platforms: Windows NT Server, Windows XP Workstations, and MS-DOS.

• Conducted instructional training of individuals of diverse technical backgrounds and liaison between non-technical and technical staff persons.

• Honored with “quality” recognition award for scoring above 96% on technical evaluations and attendance reviews.

1996 to HAMPTON INN, Louisville KY

2002 Auditor, Front Desk Clerk

• New hire training and development

• Prepared U.S. cash and travelers check deposits

• Audited all transfers from all locations at the end of all shifts

• Verification of all monetary transactions, prepared the account daily rate

• Troubleshoot any computer problems that may arise, utilize windows '98' or system 21 hotel software

2001 HOLIDAY INN, Louisville KY

Part Time Part Time Auditor

• Verified and balanced entries and records of financial transactions reported by various hotel departments during the day, using adding, bookkeeping and calculating machines

• Greeted, registered and assigned rooms to night guests

• Kept records of room availability and guests' accounts

• Posted charges, such as room, food, liquor and telephone to ledger

• Provided computer support for hotel.

Accounted for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports; maintaining internal controls. Performed tape back-ups on local area network and batch total validation.

1995 to HAMPTON INN, Dearborn MI

1996 Auditor, Front Desk Clerk, and Security

• Balanced daily accounts, prepare manual manager's reports showing monthly and yearly data.

• Prepared group check-in information, & type sales contracts.

Offer ways to improve staff capabilities and motivational techniques.

• Scope of responsibility was diverse and included managing reconciliation of revenue accounts, liaising between guests and management and coordinating operational functions.

• Maintained accurate records ensured quality service and coordinated employee activities during shift.

1994 to MOTEL 6, Westland MI

1995 Auditor, Front Desk Clerk

• Computerized system for checking in guests, as well as checking them out.

Keeping accurate records of guests,

• Balanced daily accounts, prepare manual manager's reports showing monthly and yearly data.

• Multi-tasking with a 4-line phone system while sorting and distributing mail, as well as assisting Manager as needed.

• Responsible for checking I.D. for authenticity, as well as cash and credit card

handling.

• Assisted customers as needed. Kept track of phone messages, as well as distributing messages, filing records, and responsible for training new desk clerks.

• Maintained a clean, safe and organized environment.

FURTHER EDUCATION/CERTIFICATIONS/SKILLS:

• MCSE Certification, 2005 to Present - New Horizons Learning Center, Louisville, KY

• Hilton Hotels OnQ property management system - Certification

• Intercontinental Hotels Group Opera/Opera Xpress property management system - Certification

• Installed new hardware and Windows based property management system in new hotels and worked with the conversation team on existing hotels. Trained and supported hotel staff on the new system.

• Beginning Accounting

• Microsoft Office/Windows 95/98/2000/Server 2000/XP/Lotus 123/Symantec Software

• Associate Degree in Computer Information Systems, Completed First Year - Schoolcraft College, Livonia, MI

• Awarded Certificate of Achievement in Data Processing and Business Computer Programming - William D. Ford Vocational Technical Center, Westland, MI

• Willing to travel and/or relocate

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