Manager Customer Service

CAREER OVERVIEW

RETAIL MANAGER

** ***** ******* **********, ********* Customer and Employee Relation Skills, Scheduling, Training, Merchandising, Inventory and Expense Control and Loss Prevention

CORE STRENGTHS

• Strong organizational, project and time management abilities

• All aspects of recruiting, training and supervising employees

• Planning, forecasting and managing P&L reports

• Extensive experience in inventory control and loss prevention

• Computer proficient in MS Word, Excel, PowerPoint, Publisher, Internet, E-mail and POS systems.

• Creative, energetic and self-motivated

• Uncompromising level of business ethics and integrity

ACCOMPLISHMENTS

• Multiple District and Regional awards won for Outstanding Customer Service scores (including 100% Mystery Shops,) Loss Prevention Management, Best Labor Control, and Sales Comp.

• Participated and lead teams in new store openings and remodels

• Trained as Area Manager, assisting the District Manager with Loss Prevention and Store Operations audits

• Taught district-wide training classes and new hire orientations

MANAGEMENT EXPERIENCE

• Greeted customers entering the store to ascertain individual needs

• Described product to customers and accurately explained advantages and care of merchandise

• Recommended selected and helped locate and obtain out-of-stock product

• Ensured customer retention by addressing customer concerns, demonstrating empathy and resolving problems on the spot

• Organized weekly sales reports for district manager to track top and bottom line revenues

• Conducted weekly walkthroughs with District manager to discuss store and company focuses and goals

• Merchandised interior and exterior visual displays including window presentations

• Communicated all store initiatives and promotions to employees and motivated their success

• Maintained a high-level of cleanliness and presentation on sales floor and employee areas

• Performed store opening and closing procedures, including counting cash drawers and safe, checking equipment and recovering store appearance

• Motivated, coached and developed employees

• Recruited and maintained talented employees; ensuring full staffing levels

• Maintained morale, encouraged participation and provided leadership

• Appraised employee performance regularly providing direct, honest feedback in a timely manor

• Conducted physical inventories on a monthly, quarterly and year-end basis

• Prevented store loss using awareness, attention to detail and integrity

• Attended regional and nation trade shows for product development training

• Ensured compliance with, not only, company policies but all federal, state and local laws

COMPANIES

GENERAL MANAGER

PETCO

THE DALLES, OREGON

March 2007-April 2009

GENERAL MANAGER

HOLLYWOOD VIDEO

OLYMPIA, WASHINGTON

June 1999-January 2007

SHIFT LEADER

STARBUCKS

TUALATIN, OREGON

June 2001-October 2001

ADDITIONAL ACTIVITIES

Worked as an ESL tutor in South Korea from March 2010 through February 2012; teaching children written, spoken and conversational English.

Volunteered and led the Family Readiness Group for the 4-58 Airfield Operations Battalion from March 2010 through February 2012; conducting monthly meetings, planning welcomes and farewells and organizing fund raisers and battalion functions.

Volunteered with Starlight, Starbright Children’s Foundation from April 2004 through January 2007; participating in fund raisers and events centered improving the quality of life for seriously ill children and their families.

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