Customer Service Manager

Leon Christopher Lewis

**** ************ **

Hurlock, MD 21643

Cell 443-***-****

**********@****.***

OBJECTIVE

Experienced, Hard Working, Team Player seeks Audio Visual and/or Mass Media position.

ACCOMPLISHMENTS

Salisbury University, Salisbury, Mayland

Bachelor of Arts, Communications, Minor: Art, December 2002

GPA: 3.0, Major GPA: 3.0

KEY SKILLS

• Experienced supervisor and mentor that has supervised over 30 employees in my career.

• Proficient with various computer programs such as Microsoft Office, Editing programs such as Sony Vegas & Adobe Premiere and many other mass media programs.

• Proficient with trouble shooting computer problems and internet situations.

• Proficient with various Audio Visual equipment such as , Audio Mixers, Wired and wireless microphone units, different types of video projectors, video switchers and lighting equipment.

WORK EXPERIENCE

Swank Audio Visuals, Cambridge, MD

Director of Audio Visuals, July 2004 - Present

This position manages the overall growing on-site operation of a hotel's Audio Visual Department. The responsibilities include supervising the audio visual staff, enhancing relations with hotel staff, securing contracts with clients, customer service, scheduling, inventory control, training, and ensuring a profitable business center.

WMDT TV, Salisbury, MD

News Videographer, July 2003 - July 2004

Shoot, edit, and present news stories with the out in the field news reporter for television broadcast. Maintain and to repair all audio and video equipment.

Blockbuster Video, Cambridge, MD

Store Manager, January 1996 - January 1998

Model, manage and reinforce service expectations of both internal and external customers to maximize a positive experience. Reinforce an environment that allows employees to do what is necessary to resolve customer issues quickly and correctly. Recruit, hire, develop, evaluate and counsel store employees. Schedule, organize and direct assignments. Maintain a clean store environment. Ensure all daily store required activities are performed per company standards.

Virginia Pilot, Virginia Beach, VA

District Manager, January 1994 - January 1996

Responsible for administering the day-to-day contractual relationship with an independently contracted carrier force that will be responsible for the distribution of The Virginian-Pilot and other publications so assigned to them, to home delivery subscribers, retail locations and any other delivery point within their delivery area. This position will be required to effectively interface with subscribers, retailers, other internal Virginian-Pilot employees and any others necessary to facilitate the efficient daily distribution of products and productive administration of the contractual agreement with the carrier force.

US NAVY, Norfolk, VA

Lithographer/Law Enforcement Specialist, January 1986 - January 1994

LI/Lithographer- Responsible for designing layouts; setting type, making plates, and producing and stripping negatives for printing; performing graphic reproduction with lithographic equipment; operating process camera and darkroom equipment; operating printing presses; binding and collating printing products; repairing offset presses, duplicators, film process cameras and bindery equipment.

Navy Law Enforcement Specialist- Performs specialized duties in internal security operations at installations and facilities as a member of the Navy Internal Security Force. Provides security for restricted areas. Controls entry and exit of military and civilian personnel vehicles and other equipment at access points to restricted areas. Patrols property concentration areas on foot and using vehicle.

References available upon request.

Contact this candidate