Manager Customer Service

Valerie J. Morris Cell 978-***-****

E-Mail: ******@***.***

PROFESSIONAL EXPERIENCE

KORDE & ASSOCIATES, P.C.,

Human Resource/Office Manager 2008 to Present

Manage the day-to-day functions of the Human Resource department.

Serves as objective confidential consultant/advisor to the firm’s management teams and employees on personnel issues that affect performance and business relationships.

Negotiate conflict and maintain constructive working relationships with all personnel.

Responsible for ensuring compliance with all federal, state and local laws related to employee benefits, compensation, and employment. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

Manage and monitor performance management and compensation programs to ensure compliance and advice on best practices.

Implement employee benefit programs, policies and procedures.

Update annually to ensure programs meet employee’s needs, are cost effective and comply with all federal and state legal requirements.

Oversees the onsite benefit enrollment process and coordinates the eligibility process for newly eligible employees

Oversees the annual enrollment process including bidding and selection process

Conducts exit interviews and analyze data to make recommendation to the management teams for both corrective programs and continuous improvement.

Provides information to all employment verification requests, unemployment claims

Interviews, screens and recruits job applicants to fill open positions.

Ensure all operations of the day to day operations of the office and facility

Oversees the SAS70 audit requirements

Ensure all Security of the Facility and IT operations

OAK PROPERTIES,

Human Resource Manager/Property Manager 2002 to 2008

Manage the day to day functions of the Management of Oak Properties

Payroll and Benefits and Compensation Administrator

Yearly Performance Reviews

Recruiting and Staffing

Performance Management and Employee Relations

Processes all invoices and expenses

Safety Manager

Maintain personnel files

Ensure compliance with all EEO standards

Valerie Morris

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MIDDLESEX LAW CENTER, DEPARTMENT OF CONSUMER AFFAIRS

Mediator – Ayer District Court 2002 to 2006

Mediate Disputes between local consumers and businesses before trial at Small Claims Court. In the event of a resolution, write the contract resolving the dispute to be submitted to the court.

SMITH COLLEGE

Researcher 2001 to 2004

Research all aspects of the City of Lowell to write a comprehensive portfolio of the City’s History.

Create a resource listing of services available to the city’s citizens through a grant from the Casey Family Services Foundation.

Attend monthly meetings at the Family Resource Centers to analyze how low-income people are having their needs met.

ELDER SERVICES OF THE MERRIMACK VALLEY, INC.

Systems Manager 1993 to 1999

Human Resource Manager of Switchboard Staff, Operations & Procedures

Database Administrator

Contract Manager

Purchasing Manager

Telephone and Voice Mail Administrator

Member of Senior Management Team, Customer Service Committee, Staff Council

TALENT TREE PERSONNEL SERVICES

Operations Manager 1989 to 1993

Manage activities of largest regional account with annual billings in excess of 2.5 million dollars.

Interview, test, hire and place qualified employees from a diverse base of clients

Manage 450 temporary employees

Manage all office procedures, equipment and supplies

Process payroll, accounts receivable and payable.

Expand existing client base via effective telemarketing and recruiting.

EDUCATION:

Franklin Pierce University, MBA – Human Resource Management

UMASS, Lowell, Bachelor’s Degree

Mediator – Massachusetts State Certified

PSI CHI – The National Honor Society of Psychology, UMass Lowell, President 2003-2004

SHRM Member

NEACR – New England Association Conflict Resolution

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