Customer Service Sales

JENN NORTHERN

**** ***** **. #*** ******, Texas *8757 806-***-**** *************@*****.***

STRENGTHS

Six years of experience supporting executives for a non-profit organization.

Ten years of combined experience in office coordination, sales, and customer service.

Accomplished background in coordinating member events.

Ability to communicate effectively with people from varying backgrounds and build relationships with key businesses.

Skilled in learning new concepts and programs thoroughly and rapidly.

EDUCATION

The University of Texas at Austin May 2005

B.A., Sociology and a Minor in Theatre and Dance Major GPA 3.9

Intensa Spanish School, San Jose, Costa Rica Summer 2004

Study Abroad: 6 Upper Division Spanish Credits GPA 4.0

EXPERIENCE

The UT Inter-Cooperative Council, Member Resources Administrator, Austin, TX Jul 2006-present

Plan and coordinate new member orientations, committee trainings, annual member conference to NASCO Institute, and other ICC events.

Design advertising plan, creating ad concepts, brochures, and marketing strategies; monitor advertising budget; oversee the ICC Newsletter.

Head Event Coordinator for the Austin Co-op Music Festival.

Monitor and predict the education and training budget.

Liaison to members, ICC Board, Executive Coordinating Committee, and staff.

Filter member conflicts, working to diffuse problems and equip members with the tools to resolve issues.

Maintain relationships with housing organizations and seek out new resources for potential members.

Conduct leasing, monitoring the signing process, checking references and financials, coordinating move-in and checkouts; act as legal signatory.

Review member applications and respond accordingly with the goal of matching them with the appropriate house and closing with a signed contract.

Inform members through postings and email letters regarding ICC business and policy changes.

Review member accounts; explain discrepancies, post notices of balances due, and monitor member payment plans.

Maintain member files, database, occupancy rosters, wait lists, and calendars.

Provide occupancy reports to the Board and recommend strategies to encourage retention of members.

Serve as main point of contact for ICC phones, email, traffic, and all other correspondence.

Train members regarding ICC policies, regulations, and job descriptions; supervise executive coordinators.

Identify leaders and recommend them for executive positions while finding opportunities to involve less inclined members.

Work to transform policies and procedures in order to create the highest level of efficiency.

Aid in the overall development of ICC from member education to long-term planning.

Stage Dive Entertainment, Co-founder, Booking and Promotions, Austin, TX Dec 2002-October 2008

Assisted with the planning and execution of both small and large scale music events, including volunteer recruitment, equipment rental, catering as needed and ticket sales; managed all budgets and merchandise sales.

Booked for five local bands and other national bands; developed relationships with venue owners and booking agents.

Edited press kits, created photo and album art concepts, advised bands regarding stage presence, public relations, promotion strategies, sound, music direction, and created marketing campaigns.

J.Northern-page two

Attended shows, and represented bands to venue owners and industry representatives.

Assisted in booking and managing Texas road tours.

Negotiated band and venue contracts.

Fletcher & Springer, L.L.P. Receptionist, File Clerk, and Courier, Austin, TX Aug 2004-Jun 2006

Answered multi-line phone system and greeted clients.

Recorded voice messages and wrote summary statements for attorneys.

Prepped conference rooms and acted as hostess during meetings and depositions.

Pulled files for daily use per each attorney and updated files in terms of case status.

Completed multiple copy assignments by strict deadlines; proofread mail for mistakes.

Compiled and labeled client files; organized and maintained filing room, responsible for locating all files and documents.

Applied appropriate postage and sent mail; filed documents at local and federal courthouses.

Calendared tasks and meetings for attorneys, sending daily meeting notifications.

Acted as office courier, hand-delivering urgent documents and chauffeured clients as needed.

Printed mail labels, ordered office supplies, troubleshoot and repaired office equipment.

Merica & Bourland, P.C. Administrative Assistant, Austin, TX Feb 2004-Jul 2004

Prepared file folders and labeled case documents.

Filed client documents and firm checks into corresponding boards and produced outlines for each board.

Receptionist; filtered calls to attorneys and paralegals and recorded messages.

Office courier; delivered documents to attorneys, clients, and courthouses by scheduled times.

Planned and organized various office events, and acted as hostess for meetings and parties.

Ordered and delivered office lunch; assigned alternative projects as needed.

Texas Blooms, Sales and Floral Designer, Austin, TX Aug 2000-May 2002

Recorded phone orders and calendared orders by delivery dates.

Pulled daily invoices and gathered needed materials to complete orders.

Set delivery schedules and printed directions when needed.

Pruned flowers and plants, changing water and cleaning cases daily.

Designed floral wraps, potted plants, and basic vase designs.

Discussed customer wishes and recommended arrangements based on their needs.

Decorated display cases, designed to attract clientele.

Operated cash register and monitored store inventory.

Managed rose department and helped with deliveries during peak holiday times.

SKILLS

Intermediate skills with Spanish speaking, reading, and writing

Highly decorative and artistic skills with the ability to create enticing displays

Experienced in Casting, Directing, Set Design, Dance, Choreography, Acting, Play Writing, and Talent Promotions

Local music booking agent from 2002-2008

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