Sales Customer Service

PATRICIA DI BARTOLO 905-***-****

*** ***** **********, ********, ** L2B 5A6

PROFESSIONAL SUMMARY

• 9 years Sales and Management expertise

• Awards for surpassing sales goals

• Increased sales in Canada for large corporations

• Exceptional ability to create partnerships with customer base

• Excellent problem solving and decision making skills

• Excellent negotiating skills

• Very strong analytical and presentation abilities

• Enthusiastic team player who works well independently to successfully produce quality work

EMPLOYMENT HISTORY

Sales Manager 2011- Present

Nexpharma Inc.

• Develops a business plan and sales strategy for the market that ensure attainment of company sales goals and profitability

• Source new raw material manufacturers and audit them

• Arrange weekly meetings with customer to obtain new business

• Prepare quotations for new customer

• Researches high potential sales area within Canada

• Prospect new customers for Nutraceutical and Pharmaceutical Industry

• Review quarterly sales report to project future sales and profitability

• Assists in the development and implementation of marketing plans as needed

• Creates and conducts proposal presentation and RFP responses

• Controls expenses to meet budget guidelines

• Represent company at trade association meeting to promote products

Technical Sales Representative

Pachem Distribution Inc. 2006-2011

• Prospected new customers for Nutraceutical and Pharmaceutical Industry

• Cold call new potential customers and close sales immediately

• Train new sales representative on suppliers products

• Travel in Montreal for training and sales meetings

• Monthly joint customer sales calls with suppliers

• Review monthly sales report in Territory

• Review and follow-up with customer leads on Innovadex

• Prepare supplier seminars for company

• Prepare sales presentations for customer

• Prepare sales call reports for future success

• Prepare sample requests for customer

• Prepare customer sales report for 6 month review with company

• Maintain data base for customer samples and follow-up

• Balance sales activities with potential sales volume and margins

Territory Manager (Chemical Sales)

NETCHEM INC., BRANTFORD, ON 2004-2006

• Maintain existing House Accounts

• Researches high potential sales area

• Researches active and inactive materials for various industries

• Travel in Canada and US to meet potential customers

• Prepare monthly report for future business

• Contacts and closes new accounts

• Maintains customer service and continued partnership with customers

• Balance sales activities with potential sales volume and margin

Territory Manager (Medical Sales)

METHAPHARM INC., BRANTFORD, ON 2003-2004

• Researches, contacts and closes new accounts

• Maintains existing accounts

• Develops and closes qualified leads to obtain new business

• Balances sales activities with potential sales volumes and margins

• Manages specified account lines by identifying unique needs and developing strategies and programs to increase sales and build business partnerships

• Makes a minimum of 30 outbound calls on average per day, balancing between newly qualified leads, conversions and up selling/cross selling existing customers

• Enters all customer information and activities in company database daily, updating, maintaining and keeping accurate

• Meets sales projections and actively participates in promotions

• Identifies and reports sales trends in territory and redirects activities to maximize results

• Attends national and regional tradeshows for territory to promote product line

• Reports competitive information and market trends to Sales Manager

• Liaises with Customer Service Representatives, Account Managers and Clinical Specialists to ensure communication and continuity in territory

• Prepares and delivers product presentations to sales group

• Review weekly and monthly sales reports to manage and plan sales activities

• Completes yearly budgets and marketing plans to ensure forecast is met for territory

• Trains new staff members as necessary on products

Laboratory Scheduler/Buyer 2001-2003

APOTEX INC., TORONTO, ON

• Coordinated packing all Laboratory samples to be shipped to external Laboratory for testing

• Scheduled all finished product and raw material samples to be tested in Laboratory

• Created weekly schedules for Laboratory so testing may be consolidated

• Communicated laboratory testing completion dates to sales and marketing departments to ensure we meet our customer deadlines

• Maintained item master data in SAP system for purchasing active and inactive raw materials

• Maintained all requisitions in the SAP system and processed purchase order

• Communicated with vendors to ensure material arrives as per delivery date

• Coordinated rejected raw material to be returned to vendor

• Ensured that material meets all specifications for testing and final release for manufacturing

• Negotiated pricing with vendors for all active and inactive raw material

Laboratory Scheduler/Coordinator 1998-2001

APOTEX INC., TORONTO, ON

• Scheduled, coordinated finished product samples for laboratory to ensure testing work centre priorities were synchronized with planning horizon low stock and backorders

• Communicated finished product release dates to sales and marketing departments to meet customer demands

• Consolidated finished product from production to laboratory for testing

• Maintained both the finished product and raw material schedules to set priorities for laboratory

• Analyzed laboratory testing specifications to ensure raw material was released for manufacturing to avoid backorder situations

• Prioritized all sampling priorities for Logistics department

• Worked in a team environment to ensure daily duties are completed on a timely basis

• Performed physical examinations, including weight variation, hardness, thickness, friability and disintegration tests

• Reported all deviations encountered during sampling and testing to the department supervisor

• Calibrated laboratory equipment to standard operating procedures

• Ensured manufacturing and packaging departments were operating in full compliance with good manufacturing practices, standard operating procedures and established safety standards

• Performed group leader responsibilities and trained new employees and co-op students

• Developed and implemented new quality and standard operating procedures for the antibiotic facility

Quality Control Laboratory Technician/Group Leader 1995-1998

APOTEX INC., TORONTO, ON

• Worked in a team environment to ensure daily duties are completed on a timely basis

• Performed physical examinations, including weight variation, hardness, thickness, friability and disintegration tests

• Reported all deviations encountered during sampling and testing to the department supervisor

• Calibrated laboratory equipment to standard operating procedures

• Ensured manufacturing and packaging departments were operating in full compliance with good manufacturing practices, standard operating procedures and established safety standards

• Performed group leader responsibilities and trained new employees and co-op students

• Developed and implemented new quality and standard operating procedures for the antibiotic facility

PATRICIA DI BARTOLO 905-***-****

840 Upper Kenilworth, Hamilton, ON L2B 5A6

Sales Techniques

BANFF ACADEMY, HAMILTON, ON 2004

CPR and First Aid Training

METHAPHARM, BRANTFORD, ON 2004

Professional Selling Certificate 2003

HUMBER COLLEGE, TORONTO, ON

SAP Training 2001

APOTEX INC., TORONTO, ON

C.P.I.M Certificate Course 1998-2000

APIP CANADA, TORONTO, ON

Biological Chemical Technician Diploma 1995

SENECA COLLEGE, TORONTO, ON

Health Science Prepatory Diploma 1993

NIAGARA COLLEGE, WELLAND, ON

Ontario Secondary School Diploma 1992

ST. PAUL HIGH SCHOOL, NIAGARA FALLS, ON

INTERESTS: Socializing, Music and Hiking

REFERENCES AVAILABLE UPON REQUEST

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