Customer Service Sales

Edita Diaz

**** ******** **. 905-***-****

Mississauga ON. L5M8A5 *********@*****.***

Objective: Seeking a position as Customer Service Representative

Customer Service 2011-Present

MLC College, Mississauga Ontario

•Research, identify and contact prospects for career training.

•Schedule appointments for career counselling.

•Response to client’s queries and provide detail information.

•Arrange meetings and career seminars.

•Responsible for pre-assessment of candidates to second career training.

•Extensive telemarketing and promote products to new prospects.

•Create related reports as required.

Sales Representative 2005-2010

Global Educational Marketing Corporation, Mississauga Ontario

•Demonstrated education savings plan products and benefits at clients home.

•Processed applications and delivered welcome package to clients.

•Handled customer inquiries, complaints and billing questions.

•Built excellent client relationship to develop increase sales revenues.

•Extensive inbound/outbound calls and product presentation to new prospects.

Telemarketer 2003-2005

P.C Enterprise, Mississauga Ontario

•Contacted and promoted new innovative consumer products to prospects.

•Scheduled and booked appointments for sales representatives to meet with prospective clients.

•Conducted client and market survey to obtain information for potential customers.

Sales Associates 2001-2002

Macys Department Store Virginia, U.S.A

•Ensured highest level of customer service.

•Developed and maintained product knowledge.

•Managed cashiering activities in areas of purchasing, returns, exchanges, and enforced store policies.

Education and Professional Training:

Sheridan College, Mississauga Ontario Pending

Medical Office Administration-Continuing Education

Associated Computer Systems Ins., Philippines 1988-1991

Associate in Business Data Processing

Contact this candidate