Customer Service Accounts Payable

BHOOMIKA PATEL

**** ********* ****, ******* **** 60133

Cell: 630-***-**** e-mail: ********@*****.***

OBJECTIVE: Financial management professional with accounts payable and receivable experience seeks a position fully utilizing strong customer service attitude, exceptional organizational ability, communication skills and analytical problem solving skills.

PROFESSIONAL SUMMARY:

• Accounting-oriented professional who excels at managing projects, collaborating with vendors and interfacing with clients.

• Knowledgeable in accounts management tools, processes and techniques.

• Exceptional focus, follow-through and coordination skills.

• Proven ability to develop and manage schedules; and managing multiple projects simultaneously.

• Self starter, quick learner and motivated team player.

• A highly motivated and energetic professional, dedicated to understanding and meeting client needs.

• Excellent communication and presentation skills.

• Highly organized and flexible for optimum effectiveness.

• Ability to analyze and solve problems to meet deadlines while handling a variety of tasks

TECHNOLOGY / SKILL SETS:

Budgeting MS Word® MS Access® Business Analysis

Accounts Payable MS Excel® Windows XP Business minded

Accounts Receivable MS PowerPoint® Vista Resource Scheduling

Invoicing MS Outlook® Visual Basic Customer Service

EXPERIENCE:

Jun 06 – Present

Federal Occupational Health – Chicago, IL Position: Accounts Management Analyst

• Interacted with customers regarding billing questions, clarification of services, or other communication essential to the maintenance of the agreement.

• Performed accurate and timely billing into FOHS' billing system and performed a quality review on charges submitted by the Occupational Health Clinics.

• Ensured timely acceptance/approval of customer invoices on various government and customer billing sites.

• Monitored customer balances and worked with customers to collect balance due and resolve billing disputes against invoices.

• Reviewed and verify monthly billing data and consistency to identify and resolve issues prior to the invoice approval.

• Researched payments, partial payments, and processed adjustments to reconcile/collect past due accounts while facilitating resolution to prevent future delinquencies.

• Developed and maintained positive customer relationships; anticipated customer needs and monitored trends in order to recommend changes.

• Responsible for sending, collecting, tracking and maintaining signed Agreements, Statement of Works and funding.

• Performed quality assurance on records to ensure that all services have been provided according to agency requirements/standards, as defined on Work Orders.

• Tracked completion of service activities and coordinated with other departments to accumulate status.

• Oversee month-end and year-end close activities on customer accounts.

• Translated financial statements to the customers if needed and resolve customer issues related to payment application, and invoice discrepancies.

• Responsible for tracking and resolving outstanding payment issues and generate weekly and monthly aging reports in a timely manner and ensure they are followed up monthly.

• Processed Credit Cards and IPAC (Intra Governmental Payment and Collection) invoices for re-bills and refunds.

• Ensured the integrity and accuracy of financial information in the accounting records.

Aug 05 – Feb 06 Kewaunee Scientific Corporation – Statesville, NC Position: Purchasing Analyst

• Maintain accounts payable filing system; apply payment to invoices of sales payment.

• Conducted frequent partial physical inventory audits to verify accuracy of record.

• Identify and execute the necessary process adjustments.

• Check on the accuracy of the data record received, completing reports and tracking of information as and when needed.

• Support department and company initiatives through participation in cross-functional projects, training, and best practice sharing to continually strengthen the knowledge, skills, and teamwork within the organization.

• Recorded appropriate data on the fulfillment reconciliation report and forwards to the program managers.

• Involved in rate maintenance, inventory, and file maintenance.

• Administered accounts payable processing and expense reports process; identified and resolved all short payments/deductions/overpayments and clearly documented all details.

• Maintain pricing and delivery dates of purchase orders.

• Creating spreadsheets for buyers and performed computer data entry.

• Maintain computerized databases for tracking information.

Apr 04 – Dec 04 Normans Ross & Company – Mumbai, India Position: Financial Analyst

• Assisted in collection of past due/problem accounts, researched and resolved short/over payments, processed credit/debit memos, reconciliations and month end closing duties.

• Resolve past due balances on vendor statements and handle vendor inquiries.

• Followed-up on outstanding invoices that are not accepted or approved for payment.

• Conducted cost/benefit analysis for purchasing new equipment.

• Provided customer service, established and maintained excellent working rapport with internal and external customers to provide them with timely and accurate information.

EDUCATION:

S.P. University

Bachelor of Science – May 2003

Major: Management Information Systems (MIS)

CERTIFICATIONS:

• Awarded for demonstrating outstanding and consistent leadership by example in year 2003-2004, Primera Communications

• Certificate for CAOP (Computer Aided Office Operation), Information Technology 2000

• Certified for Programming in “C”, Nice Computer Education, Mumbai 2001

REFERENCES: Personal and professional references available upon request.

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