CURRICULUM VITAE

Sanjeev Kumar Pandey Mobile : +91 – 903-***-****

E –119, Bijli Nagar Colony , +91 – 982-***-****

Govindpura , Bhopal ( M. P.) – 462023

Email Id- d59elj@r.postjobfree.com

Career Objective

To enhance and sharpen the knowledge which will contribute for the achievement of organization goal and objectives.

Strength

Hard work, willingness to learn, Suitable for teamwork, work with pressure

Experience

a) Worked with Oilco Services India Limited, at Bhopal from 15.09.2008 to 25-12-2009

as a Call Logger cum Data Entry Operator.

Duties and Responsibilities

Attend calls, Logging of calls, Allocate calls and Close calls.

Review the complaints logged and analyze the possible cause of the problem.

Take the approval from customer in case of billable complaint.

Take feedback from QC for every call allocated to the engineers.

Ensure that 90% calls are closed within SLA period

Give feedback to customer for their query and complaint.

Company Profile

b) Worked with Aegis BPO Ltd, Bhopal as a Executive- Operation from 22/02/2010

to 22/06/2010

Duties and Responsibilities

Deliver world class customer service and build customer satisfaction and loyalty.

Provide effective and timely resolution of a range of customer inquiries.

Strive for one-call resolution of customer issues.

Complete ongoing training to stay abreast of product, service and policy changes.

Increase the customer by providing information on new products, rate plans.

c) Presently working in Divya Steel, Bhopal as a Office Assistant from 23/09/2010

Duties and Responsibilities

Maintain Daily payment received from clients.

Responsible for received and deposit cheque in bank

Maintain ledger of every client and maintain day book.

Create payment statement on weekly bases.

Communicate with client through phone and mail for Trading Purpose.

Create cash voucher, journel voucher etc. and also done all the official activities

Educational Qualification

Diploma in computer operator and programming assistant from ITI Bhopal in 2008

B.A(economics)from Barkatullah University in year 2007

Higher Secondary (commerce) passed from M.P. Board in year 2004

High School passed from M.P. Board in year 2002

Computer Skills

Windows 98,XP

MS-Office – well knowledge of (MS-Word, MS-Excel), Tally

Knowledge of Internet, and MS Outlook

Personal Profile

Name : Sanjeev Kumar Pandey

Father’s Name : Shri Sheshmani Pandey

Date of Birth : 26th January 1986

Marital Status : Unmarried

Nationality : Indian

Languages : English, Hindi

Date of availability : Immediately

Interest : Communicate with people and Net Surfing

I hereby declare that the above mentioned details are true and correct to the best of my knowledge.

Date :

Place : Bhopal (Sanjeev Kumar Pandey)

Contact this candidate