Manager Management
Resume:
Melinda C Parra-Rocha
**** ***** ****, *** *******, TX 78222
***********@*****.***
I am a leader with extensive experience in Case management, social services, youth development, and office administration. My proven ability to prioritize business needs and, then implement creative solutions to meet the needs of others is extensive and experienced. I am an enthusiastic and competitive professional with substantiated successes in the mental health and family services industries.
PROFESSIONAL STRENGTHS
Third-Party Filing to SSI, SSDI, Medicaid, and Medicare Employment Assistance Parent Education Office Management Registrations/Intakes Billing/Collections Case Management Volunteer Coordination Sliding Scale Fees/Payment-Assistance Payroll Prescription Assistance Medical Records Recruitment/Interviews Social Services Discharge Planning Referral assistance Health assessments
CAREER HIGHLIGHTS
Service Coordinator/Foster Care: Identify the needs of our members through the completion of health assessments. Provide information to providers and members with referral assistance to best meet the needs of those we serve. Provide monthly follow up to those on my caseload. Discharge planning and COC. Responsible for assessing and triaging needs based upon assessments completed for long term and support services.
Consumer Benefits Specialist III: Responsible for Third party filing to SSI, SSDI, Medicaid, Medicare, and Care link as well as clinical office management overseeing, medical records, scheduling, registrations, and intakes. Applications to SSI, SSDI, and medication assistance programs resulted in improving quality for consumers, doctors, and rehab staff.
Parent Educator: Provided in home parenting classes to families in the community, to prevent against child developmental delays, poverty, and child abuse/neglect.
Case Manager: Provided case management to 78 counties in South Texas, to include medication assistance, education assistance, Housing Assistance, Medicaid, Medicare, Care link, and other much needed community resources. Other responsibilities included supervising 8 office staff, clinical billing, medical records, held monthly educational groups for consumers’ and their families, and volunteer coordination.
Advocate: Assisted individuals on Parole and Probation to successfully fill the terms that were court ordered. I helped them with social services which include housing, employment, education, and other needed community services, which kept them out of jails and prisons and able to adapt to society.
Case Management Assistant: Helped homeless teenage mothers to independently care for their children, obtain housing, education, medical resources, employment, child care, and parent education.
EMPLOYMENT HISTORY
Superior Health Care, Inc., Service Coordinator for Foster Care, 2/2008-Current
Molina Health Care, Care Specialist IV/ Member Advocate, 12/2006-3/2008
San Antonio ISD, Career Center Coordinator, 10/2005-10/2006
Center for Health Care Services, Consumer Benefits Specialist II, 3/2003-2/2005
Family Service Association, Parent Educator, 1/2002-9/2002
Epilepsy Foundation of South Texas, Case Manager, 7/2001-6/2002
Bexar County Advocate Program, Lead Advocate, 5/2000-7/2001
Seton Home, Case Manager Assistant, 3/1999-5/2000
St. PJ's Childrens' Home, House Parent, 1/1999-9/1999
Baptist Children’s Home, Emergency Shelter Staff, 1/1998-3/1999
EDUCATION
Associates of Arts, Sociology, St. Philip's College
Texas A & M, Sociology, Currently attending
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