Administraive Professional

JACQUELYNE M. MCCULLUM

P. O. Box *** • Heidelberg, MS 39439

Email: *********@*********.*** • Phone: 769-***-****

OBJECTIVE:

To secure a position with a well established organization in a stable environment that will lead to a lasting relationship where my experience can be utilized to improve client satisfaction.

SUMMARY OF QUALIFICATIONS:

Administrative professional with extensive experience in coordinating, planning and managing daily operations and administrative functions. Highly focused and results oriented in complex, deadline driven operations. Proficient in Microsoft Word, PowerPoint, Excel, Publisher, Outlook, Adobe Acrobat, Internet and type 65 wpm.

PROFESSIONAL EXPERIENCE:

AMERICAN RED CROSS, Laurel, MS

Branch Office Coordinator

March 2010 to Present

40 hours per week

I am responsible for processing disaster cases within Jones, Jasper, Wayne, Clarke, Smith, Scott and Smith counties. I conduct interviews in person and by phone to determine client’s eligibility for disaster relief funds and provide referral services to other agencies for further assistance. I process Emergency Communication Messages (ECM) for the Armed Services whereby I communicate with others to verify the situation and relay the message to the proper authorities to assist in their decision making regarding a service person's request for emergency leave. I also maintain and update records in the Disaster Service Human Resource (DSHR) and SABA tracking volunteers' training and their availability to deploy to a disaster both locally and nationally. I am the agent for Charity Tracker, an internet-based system whereby we collaborate with other agencies to reduce fraud and focus our resources on people with real needs by keeping track of who is getting help in the community. Additionally, I respond to emergency scenes and serve as "staff on duty" for after-hours coordination of service delivery as well as participate in volunteer training, management and recognition events.

U.S. ARMY RECRUITING COMPANY, Hattiesburg, MS

Administrative Assistant

August 2009 to February 2010

I served as the administrative support person for the U.S. Army Recruiting Battalion in Hattiesburg, Mississippi. My duties include oversight responsibility for six stations located in Laurel, McComb, Gulfport, Gautier, Meridian and Hattiesburg.

On a daily basis I ensured the accuracy and compliance of all documents under the jurisdiction of the Department of Defense (DOD), Army and United States Army Recruiting Command (USAREC) regulations. Oversaw the preparation, maintenance and destruction of confidential documents required for future soldiers seeking to join the Army. Independently organized frequently used files and documents so they were readily accessible for the Commander and First Sergeant's use. Compiled, analyzed and reviewed end of month reports, future solider roster, Military Entrance Processing Station (MEPS) reports as well as other documents related to military personnel. Tracked mileage and maintenance for all government issued cars in the Battalion. Made all travel and hotel accommodations for new recruits and monitored all reservations in an effort to prevent unnecessary charges to the government. I also maintained the postal supply inventory and made sure the office work space was kept neat and orderly at all times.

U.S. EQUITIES REALTY, LLC, Chicago, IL

Executive Assistant

October 1994 to June 2009

I served as the primary administrative support person for the Executive Vice President and Managing Director of Finance and Investments and two Senior Vice Presidents in the Tenant Representation Division.

I performed a variety of complex and highly confidential administrative duties in a fast paced environment where deadlines were a priority and handling multiple tasks was the norm. These duties included attending meetings, both internal and external as the representative for the Managing Director. Reported on the progress of assignments in a timely manner assuring completion of assigned tasks and efficient utilization of resources. Developed and maintained detailed administrative procedures and policies that improved accuracy, reduced redundancy and achieved objectives. Responded to inquiries from clients, partners and staff; referring to other staff when appropriate. Researched, compiled, analyzed and updated real estate market information for case studies and reports. Screened calls, visitors and mail as appropriate. Coordinated all aspects of travel arrangements including hotel reservations, air and ground transportation and directions. I also coordinated all weekly meetings for the department including booking conference rooms, ordering food and setting up required equipment. Tracked and billed expenses, edited documents and, independently responded to letters and correspondence. Maintained executive calendars and built and maintained positive working relationships with co-workers, clients and partners using principles of good customer service.

AMERICAN JEWISH COMMITTEE, Chicago, IL

Development Associate

September 1986 to September 1994

I served as the administrative support person for the Director of Development and Executive Director.

I responded to individual donors through written correspondence, telephone contact assuring that their needs were processed immediately upon request. Worked directly with the Development Director to ensure that gift acknowledgements were maintained at all gift levels. Managed membership program and performed regular updates of donor records and kept organized records for reconciliations and audits. Designed invitations, brochures, proposals and quarterly newsletter as well as acted as troubleshooter for anticipated problems and provided maintenance, technical and software support for all computers and office equipment.

TRAINING AND CERTIFICATES:

First Aid/CPR/AED, American Red Cross, May 2011

Emergency Services Program Manager Orientation, Atlanta, GA, May 2011

Disaster Instructor, American Red Cross, August 2010

Writing Effective Grant Proposals, University of Mississippi, March 2010

New Horizons Computer Learning Center, Chicago, Illinois, Microsoft Office, December 2000

EDUCATION:

Jackson State University, 1982-1984

Jones County Junior College, 1980-1982

Heidelberg High School, Diploma, 1980

REFERENCES:

Available upon request.

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