Technical / Project Manager

KANCHRLA REDDY,, MCA,, PMP,, ITIL

732-***-**** *******@*****.***

TECHNICAL / QA MANAGER

Cont..

PROFILE

Over 16 years IT Experience including 10 years in Technical, Customer-Facing Project Management

Project Management Practitioner (PMP Certified) and ITIL Certified with Masters Degree in Computer Applications

Extensive experience includes management of onsite, offsite and offshore teams

Hands-on experience in Software Development, Project Quality Management, Risks Management, Business Analysis, Capacity Planning, Maintenance and Support

Adept in managing several multi-million projects simultaneously

Demonstrated Leadership and Proactive Approach in decision making

Results-oriented with strong self-motivated and a quest for excellence

Proficient in building new teams, resource planning and expense control

Well versed in Microsoft products like MS Share point, MS Office Suite, MS Project and MS Visio

SELECTED ACCOMPLISHMENTS

Credited for outstanding performance for “Oracle RAC Implementation Performance” and “Iconic Device Launch Performance” management at VZW

Received “Personal and Team Commitment” Reorganization for providing outstanding personal and team commitment to VZW

Implemented a service level agreement with shore group vendor for production health check scripting and execution at VZW

Introduced IBM’s new technology called CWI programming at UPS

Redesigned and implemented automated processing of four eTT (electronic Tracking and Tracing) projects (Hazardous, RFI – Request for Information, DI – Delivery Intercept, FAST II – Fast Accurate Statistical Transmission) at UPS

Built a 40 member team from scratch and managed the workflow at UPS

Increased portfolio earnings by implementing HP Automation tools to the UI Applications at UPS and automated all eTT front-end functionality and Performance Tests

Process Improvement - Saved UPS millions of dollars by finding/fixing the root cause of the production failures and reduced the failure rate by 90% CORE COMPETENCIES

Mentor and train junior project managers, new project managers, and team members

Ability to interface well with all levels of management, cross functional teams and other stakeholders

Ability to understand new requirements for new clients, initiate new projects, processes, create proposals, create cost/resource estimations, create WBS, create project plan, hire right people and build new teams from scratch and execute projects.

Successfully manage and deliver large scale projects on-time, on-budget and expected quality

Meticulous attention to detail and customer satisfaction

Experience in multi-platform distributed environment in mainframes, client-server and web-based architectures

Well versed with PMI – PMBOK, SDLC, Agile Development Scrum Methodology, MPMM, HPPPM and MS Project PROFESSIONAL EXPERIENCE

Verizon Wireless (VZW), Warren, NJ (09/2007 - Present)

Manager-IT (Technical / QA Automation Manager) Oversee a team of 24 members by defining clear roles and tasks, as well as reviewing and monitoring their performances Accountable for Capacity Planning, Performance Engineering, Release Management, QA Management and Agile Development Initiate, Develop and/or Enhance existing customer care applications based on user stories using Agile development methodology and Scrum process – Web, Java, C#.Net, Mainframe Applications with Oracle and DB2

RESUME OF KANCHRLA REDDY,, MCA,, PMP,, ITIL *******@*****.***

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Develop implementation plan for release and ensure release readiness, coordinate with all application teams, oversee signoff, documentation of studies and drive the engineering team to deliver on-time with the best quality possible Develop WBS for Manual, Automation, end-to–end, and Regression testing and facilitate project/ phase kick-off meetings to communicate individual roles and project expectations Identify risk, mitigate, and manage all the risks involved

AUTOMATION Developed a performance tuning team who is in charge of all the performance needs, production jobs monitoring, setup test environments, and server management Create a capacity plan and performance measurement reports for management that documents current utilization and forecasted major IT-related upgrades or initiatives Develop a methodology for all load, performance and other QA testing needs Initiate and/or manage all performance test requests assign/monitor & analyze the results As a part of RAC Implementation Testing, Middleware Upgrades, Weblogic Migration and Server Migrations Testing, Following tests were performed using Load Runner and Performance Center.

Load Testing, Performance Testing, Stress Testing, Spike Testing

Database Instance Failover Testing, Middleware Instance Failover Testing, Load Balancing

Web Sphere Upgrades, Web logic Migration Testing

Patch deployment tests

Rendezvous testing for more often used services. Create Load Runner Scripts using VUGEN with Http/Html, Web Services, Oracle NCA, Citrix_ICA, RDP and other Protocols for various modules within the applications. Create Custom Requests, Record Scripts, Analyze Scripts, Correlate, Retrieve Data from DB, Parameterize and Validate. As a part of Load Testing Monitor LG CPUs, Oracle DB Audits, Response Times, Hits/Second, Errors and identify bottlenecks & Others as needed, Analyze and Generate Reports. Received “Certificate of Excellence” for Oracle RAC Implementation Load testing.

United Parcel Services (UPS), Paramus, NJ (02/2003 – 08/2007)

Project Manager (Technical / QA Manager) Contracted to initiate and manage multiple aggressive, fast-paced technology projects supporting one of the customer’s top strategic initiatives, customer care automation Initiated, Managed and developed multiple projects budgets ranging from $50K to $2M Built development and QA teams from scratch and grew them up to 40people Create methodology for quality assurance for manual testing, functional automation and performance automation which enable ongoing ability to conduct quality assurance at regular intervals to improve development quality Generated savings of up to 50 percent on QA staffing by introducing the automation tools for regression testing, functional testing, performance testing, and defect tracking Successfully introduced CWI programming to all customer care applications initiated by keeping all the existing business logic and data on mainframe and customer care presentation on GUI Mentor / Collaborator – liaison between upper management and IT staff, facilitate project meetings / innovative idea and concept discussions Oversaw and directed multiple teams and project executions, monitoring & controlling project work scope, planning, risk analysis and closing Organized and prepared estimates and requirements; developed WBS and assigned resources to WBS, follow-ups, as well as evaluated resources and appraisals.

Fleet Boston Bank, Boston, MA (10/1999 – 12/2002)

Project Manager (BA / QA Manager) Managed nine resources; spearheaded the development and QA efforts, as well as performed time and resource estimates for the CBSS project through close coordination with technical, QA, and users teams. Developed project plans systematically drafted WBS, configured QA plan and guaranteed efficient project execution and implementation by integrating project efforts with globally distributed teams

RESUME OF KANCHRLA REDDY,, MCA,, PMP,, ITIL *******@*****.***

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Examined and approved deployment project plan, root cause analysis (RCA), and change requests. Prepared, reviewed, and approved test plans, test cases and performed functional integration, and regression testing. Analyzed and managed impact analysis of Y2K for vendor module on mainframes Established performance benchmarks for the resources and conducted periodic performance appraisals.

Harvard University, Cambridge, MA (02/1999 – 09/1999)

Project Coordinator Defined all resources, built project teams of 5 people, delegated assignments, and identified single point of contact for each functional area. Imposed and ensured that all project objectives and project milestones were met. Worked closely with users, business managers, DBA, and tax office to fully analyze and prepare project specifications. Recognized alternatives and tools available for migration and cost / benefit / risk associated with each option. Synchronized efforts between business and application groups on requirements gathering and issues resolution. Organized periodic review meetings with business and application groups to define assumptions, risk and issues related to the migration process and manage/mitigate risks

OTHER DEVELOPMENT PROJECTS

TRW Commercial Steering Division, Lafayette, IN, USA– Dev Lead (09/98 – 01/99)

Lead Systems Analyst

Manufacturing Project (Conversion Project – Mainframes to SAP)

TRW CSD is one of the top autos steering manufacturing company. This project is to develop an interface for the SAP and Legacy system. TRW was using CA-CAS as there manufacturing application on mainframe. Responsible for development and testing. Interaction with end users to get requirements, analysis and specification generation. Involved extensively in Material Master, Bill of Materials, Routings, Tooling, Purchase scheduling, and Purchase Ordering modules. Wrote several IDMS, Batch & EZtrieve pgms, to retrieve data from IDMS for uploading into SAP. Wrote match programs, JCL’s and used external sorting techniques for reformatting data for SAP. Prepared test scripts and test cases for testing various kinds of data transferred from IDMS to SAP and helped other QA team members and SAP team to execute the test cases for validating data.

Western Surety Company, Sioux Falls, SD, USA - System Analyst (02/98 – 08/98)

Sr. Software Engineer

Financial Project (Western Surety & CNA Surety Merger Project)

Western Surety is a surety bond and insurance company merged with CNA surety and insurance company. This project is a merger project. Involved in development and testing. Responsible for analyzing and designing the IDMS database to synchronize the merger data. Preparation of specifications for changes in transactions of CNA with its new branches Market. Involved in full life cycle of the project (software development life cycle methodology SDLC). Involved and contributed in all Functional, Technical, Status and Users meetings. Used Inter-test as debugging tool for online and batch COBOL programs. Development of new ADSO Dialogs, maps & modified impacted dialogs, batch programs & jobs.

Nabisco Brands Inc., East Hanover, NJ, USA – System Analyst (10/97 – 01/98)

Software Engineer

Manufacturing Project (Y2K Project) / Data Conversion from IDMS to DB2.

Nabisco Brands is one of the top companies in manufacturing confectionaries. Analysis and preparation of SPECS for Code changes and Data conversion from IDMS to DB2. Coding CULPRIT programs, ADSO dialogs Batch programs to make the system Y2K complaint. Used Code-Converter-2000 tool and REXX programs to make changes to Batch programs.

RESUME OF KANCHRLA REDDY,, MCA,, PMP,, ITIL *******@*****.***

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Retrieving data from IDMS in several different ways including FTP and EZtrieve programming and used external sorting techniques to format the data into relational data structure for DB2.

Patni Computer Systems, Pune (02/1996 – 09/1997) Software Engineer (offshore projects)

GE Drives System, USA (Development Project)

Anheuser Busch, USA (Enhancements & Development)

General Insurance Systems, Hyd (1994 – 1995) Masters degree projects

EDUCATION

ITIL Foundation Certified, APM Group and OGC, UK 2010

PMP Certified, Project Management Institute (PMI), USA, 2008

Masters Degree in Computer Applications (MCA), OU, Hyd, India, 1995

Bachelor’s Degree in Mathematics, OU, Hyd, India, 1992

PROFESSIONAL TRAINING

ITIL v3 Achieving Foundation Certification, Learning Tree, NYC, NY 2010

Project Management in Software Development, Learning Tree, NYC, NY 2009

Microsoft Sharepoint Design and Administration, Learning Tree, NJ 2009

Agile Scrum for IT Vision, VZW, Bedminster, NJ 2009

Fast Start in Project Management, Systemation, VZW, Basking Ridge, NJ 2009

Advanced Project Management, AVI Tech, South Plainfield, NJ, 2007

Learning To Use Your Behavioral Style, VZW, Basking Ridge, NJ 2009

Writing Advantage, VZW, Basking Ridge, NJ 2009

Advanced JAVA / J2EE, Indham Inc., Burlington, MA, 2001

TECHNICAL PROFICIENCIES

Programming - Java, J2EE, JDBC, HTML, JavaScript, HFS Unix Server (HTTP File Server), Servlets, JSP, RMI, EJB, VBScript, HTML, DHTML,XML, XSL, CSS, Perl, Oracle PL/SQL, MQSeries, C#.NET, COBOL, CICS, ADSO, DB2, IDMS, EASYTRIEVE, CULPRIT, SAS, MVS/JCL, VSAM, IMS DB/DC, PL/1

Database - DB2, Oracle, SQL Server, IDMS, MS Access and MQ Series

Automation Tools – Quick Test Pro (QTP), Load Runner, Performance Center, Quality Center, Test Director, PVCS Tracker / Team Track and Remedy

Requirements Analysis - Technical and Business Spec’s, Functional Requirement Specifications (FRS), Non functional Requirements, User requirements, Sponsor requirements, System Requirements and writing Software Requirement Specifications (SRS)

Testing - White Box Testing, System, Integration, Functional Verification (FVT), Regression, User Acceptance (UAT), Stress, Volume, Performance, Data Driven and Beta testing

Software Development - CMM, RUP, Best Practices, Gap Analysis, 3-Tier Architecture in software development

Version Control Tools - Changeman, Endevor, Panvelet, Visual Source Safe, MKS and AccRev

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