Customer Service Sales

Judy Rainey-Butner

*** ***** *****

Dickson, **055, Tennessee, US

Mobile Phone: 615-***-****

Secondary Phone: 615-***-****

E-mail: **********@*****.***

________________________________________

OBJECTIVE

To acquire a position with a firm that is community oriented where I may use my clerical skills to help others and learn more.

________________________________________

WORK EXPERIENCE

Secretary

October 2007 - June 2011

State of Tennessee | Franklin, TN

Under general supervision, responsible for typing and clerical work of average difficulty; greeting visitors, answering telephone calls and performs related work as required.

From copy, rough draft, marginal notes, verbal instruction or transcription: types a variety of material of narrative, tabular, statistical and other nature including correspondence, memoranda, abstracts, articles, business, case, legal, medical, other reports, and a variety of other items; if possesses the skill, may take a limited amount of dictation by shorthand; reviews all material typed for spelling, grammar, structure, sense (where applicable), and makes suggestions for improvement where appropriate.

Performs a variety of routine clerical functions such as may relate to assembling information, filing, opening, sorting and distributing mail, ordering supplies, keeping supplies on hand and being responsible for same, posting, sorting and related activities; prepares tabulations and performs a variety of figures clerical work including routine activities related to preparing and monitoring the budget of an organizational unit.

Acts as receptionist in answering a variety of questions providing assistance concerning nonspecialized matters, explaining procedures, and providing similar level information by telephone.

Screens and directs calls and visitors to proper services and provides service as appropriate; maintains appointment calendars, and begins to utilize some judgment in most effective use of superior's time if appropriate or requested.

As requested by superior or executive, may routinely disburse work to units and keep tickler file for executive; prepares executive for routine meetings by gathering and ordering materials necessary for meeting; composes routine correspondence from verbal instruction; makes travel arrangements; maintains expense accounts; as requested, may highlight long reports or articles so that reading time required of executive is minimized; may perform a variety of other duties of similar level in assisting an executive in making maximal effective use of time.

Operates and/or utilizes a variety of standard business and office machines and equipment including: typewriters, word processors (for training purposes), transcription equipment, telecommunications terminals, scanning devices, calculators, time, date, and serial number stamping machines, graphotypes and addressographs, automatic and manual filing systems, intercommunication's system, franking machines (to a limited extent), various copiers, mimeographs, transparency makers, laminators, two-way radios, tape recorders, overhead projectors, electric and manual staplers, pencil sharpeners, telephones and other equipment.

Assist in the training of less experienced workers or direct the work of one or two general clerical or other workers of lower classification

Cashier

April 2007 - December 2007

Chappells | Dickson, TN

Detailed knowledge of cash handling procedures, remarkable mathematical ability, Sound knowledge of merchandising practices, knowledge of various payment modes, excellent oral and written communication skills, exceptional customer service skills

Weigh the produce and return the excess or unwanted items to respective shelves

Pack or wrap the purchase before handing it to customer

Total customers' purchases and accept payments

Verify customer identity for payments made through checks and credit cards

Count the amount of money at the beginning of each shift

Compare the sales data with the drawers content at the end of shifts

Total bill after deducting special discounts as applicable

Issue receipts to customers after the payments is done and return the change

Verify age for customers' purchasing alcohol

Maintain the goods inventory beforehand

Manually mark the prices of items and restock shelves during slack periods

Tax Preparer

December 2006-Apri 2007

John Jude, CPA | Dickson, TN

Responsible for preparing income tax returns of business firms and individuals

Calculate sales tax returns and depreciation for various tax reports

Answer client queries regarding tax codes and appropriate deductions

Advice clients about investment strategies to minimize their taxes as per tax laws

Provide payroll services to corporate firms and businesses

Perform e-filing tasks as per schedule

Addressed complex tax issues and tax deduction problems of clients

Carry out thorough research for new tax software and select the most efficient software for the company

Assist clients about legal issues, tax amendments and payment plans

Customer Service Representative

March 2006-November 2006

Daily’s Convenience Stores| Bellevue, TN

Perform tasks related to accounting, inventory, customer services and marketing, as required to manage the store business

Keep record of the products sold on daily basis and pass relevant entries in the inventory accounts

Purchase merchandise to maintain sufficient stock of goods in the store. Place order for larger quantities in case of high demand.

Communicate with customers and assist them in selecting suitable products by comparing the pros and cons of similar products

________________________________________

SKILLS

Ability to learn Expert

Coordinating Expert

Team member/player Expert

Microsoft Office Excel Intermediate

MICROSOFT WORD Intermediate

Windows Intermediate

Contact this candidate