Manager Customer Service
Resume:
Hilary J. Hansen
**** ***** **** *****, *******, Florida 34677
**********@***.***
EMPLOYMENT OBJECTIVE: To obtain a position in a professional environment where I may apply my work experience, education and administrative/customer service skills.
WORK HISTORY
Merchants Association Collection Division, Inc., FL 2009 – 2011
Administrative Support Lead / Data Analyst
• Provided vital administrative support to senior level staff of the Collection and Client Services divisions
• Acted as a central liaison for data processing between clients, vendors and the collection division
• Processed new business files on a daily, weekly, and monthly basis
• Prepared daily, weekly, and monthly reporting for clients, staff, and potential clients
• Maintained the Professional Practice Management System (PPMS) database for quality assurance purposes
• Responsible for the production of detailed proposals and presentations for potential new clients
• Assisted in training new hires on data processing and reporting for the Collection and Client Services divisions
Liberty Property Trust, Marlton, NJ 2007 – 2008
Administrative Assistant to Two Property Managers
• Worked as an integral member of a property management team to achieve common goals
• Corresponded with tenants, vendors, and co-workers on a daily basis through various forms of communication
• Prepared Lease Commencement Certificates, RFP’s, contracts (CSA’s and AIA’s), rental invoices and late payment notices, along with other assorted tenant/vendor correspondence and forms
• Obtained certificates of insurance from our tenants and vendors and tracked COI’s in IDS/EBIX database
• Coded A/P invoices and A/R checks weekly to send to the corporate office’s accounting department for payment and deposit
• Updated weekly spreadsheets for Senior Property Manager and Regional Property Manager’s review
• Created work orders in Corrigo to submit to our maintenance technicians and vendors
Raymond R. Hancock, D.D.S., P.A., Marlton, NJ 2006 – 2007
Office Manager
• Supervised staff productivity and ensured continuous workflow of a busy prosthodontist office
• Developed marketing strategies to bring new and old patients into the office
• Discussed treatment plans and payment plans with patients
• Coordinated profitable schedules for productivity and collections
• Managed accounts payable and accounts receivable; prepared payroll for part-time employees
R.M. Fields International, Philadelphia, PA 2004 – 2006
Coverage Analyst
• Worked directly with Project Managers and Managing Director in “insurance archaeology” field
• Researched and processed evidence of insurance coverage recovered from US Government Archives (National Archives & Records Administration) and client record reviews
• Investigated leads to outside the scope of clients records sources
• Conducted thorough online research for avenues of historical information on client matters
• Prepared work product utilizing MS Word, Excel and Access programs
• Developed marketing strategies with senior staff to target new business and organized marketing packages and follow-up telephone calls to potential clients
• Maintained and developed insurance policy databases
EDUCATION
Montclair State University, Upper Montclair, NJ May 2004
B.A. - Communication Studies
COMPUTER SKILLS
• Microsoft Office XP Suite and Microsoft Outlook
• Professional Practices Management System (PPMS)
• Lotus Notes
• Corrigo
• Insurance Data Services (IDS)
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