Cherie_Collins_DBA_Resume

CHERIE COLLINS

**** ********** ***** • McKinney, TX 75070 • ********@*****.*** • 404-***-****

PROFILE

Versatile IT professional with expertise in software analysis and database administration. Record of performing well in call center, quality assurance, and development environments. Resourceful problem solver. Adept at interpreting business needs and creating effective solutions. Analytical, conscientious, and committed to excellence.

CERTIFICATIONS

 Linux+

 Oracle 10g I Certified Associate

 Oracle 10g II Certified Professional

TECHNICAL EXPERTISE

Operating Systems Windows9x, NT, 2000, ME, SP, 2003, Server, XP and Professional, Ubuntu and Red Hat

Software Applications SQL Server 2005, Microsoft Office Suite Apps, gedit, GNU Emacs and Citrix

Databases Alpha 5, SQL, Oracle9i, Oracle 10g, and Linux

TECHNICAL EXPERTISE

Technical Planning Evaluation of New Technologies Application Development

New Release Management Test Design & Execution Performance Improvement

Technical Documentation Customer Relational Databases Knowledge Administration

Conversions & Upgrades User Training & Trainer Support Back-Ups & Restorations

PROFESSIONAL EXPERIENCE

KODAK DENTAL SYSTEMS, Atlanta, GA

Software Analyst II (11/2002 – 5/2008)

Database Management

• Partnered with Quality Assurance and Development staff to design, build, upgrade, and perform maintenance of databases.

• Performed security administration, adding and removing users giving access to levels of use.

• Mentored technical support specialist and technical support analyst representatives.

• Tested, verified, and resolved fixed defect in finished product or update patch.

• Modified table structures, forms, and views. Developed and performed routine maintenance, index rebuilds and recompiles on relational databases. Customized tables, forms and views within databases. Installed databases, new software and performed recovery operations on failed databases.

• As knowledge administrator, ensure technical accuracy of knowledge pages. Performed data analysis to determined root cause of customer issues and devised ways to eliminate issues.

Application Development

• Researched and created solutions to complex product-related issues.

• Contributed to software maintenance release planning.

• Planned and directed application design, development, and maintenance.

• Provided input for selection of beta sites and participation. Verified release notes and product specifications. Anticipated issues with new releases and suggested solutions to management.

• Developed FAQ (Frequently Asked Questions) and TSB (Technical Support Bulletin) communications for NSP (Network Service Providers) and internal use with support.

• Tested and recommended new products to increase functionality, product usability and supportability.

• Selected to serve as chief technical officer of the OMSComp product, managing daily operations, supporting system infrastructure, and performing software sensitive upgrades.

• Continuously assessed business needs, determined solutions, oversaw testing of new technologies, and evaluated test results to facilitate product enhancements and advancement of product knowledge.

COLEMAN & ASSOCIATES SUBS VERIZON, Norfolk, VA

Technical Support Computer Specialist Level II (5/2001 – 5/2002)

Supported clients and staff, division wide. Conducted management system testing and other testing concerning Verizon Internet applications. Configured clients email accounts. Diagnosed and resolved DSL connectivity issues.

VIRGINIAN PILOT\COX\LANDMARK COMMUNICATIONS, Norfolk, VA

MicroComputer Specialist (5/1999 – 9/1999)

Provided comprehensive hardware/software services, including support for 350+ users, installations, upgrades, troubleshooting, and development of technical strategies.

EDUCATION

TECHSKILLS OF DALLAS

Certificate: Database Administration, (11/2008 –Current)

OLD DOMINION UNIVERSITY

Bachelor of Science: Biology/Chemistry, 2002

UNIVERSITY OF VIRGINIA

Major: Systems Engineering, (6/98- 5/00)

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