Senior project/program manager

PROFESSIONAL EXPERIENCE:

*/**** ** ******* ****** P. Johnson Company Austin, TX

Assistant Director, EMT – IBM Account

Promoted in 2008 to report to the EMT executive director and the VP of operations. Took on responsibility of developing the internal training program for the agency joint venture, the Event Management Company (EMT), consisting of over 100 employees in the Austin and Boston offices. I incorporated my project management experience, process development and interpersonal skills to build an effective training program that encompasses onboarding, procedural and best practice training and professional development.

Continued responsibility for direct management and motivation of a staff of 18 project managers, production managers and service specialists as they execute over 300 events annually in the IBM IT Manager business segment. Management responsibilities include workload balancing and resource allocation, identifying and implementing efficiencies in process and team infrastructure to increase value to clients and support agency cost savings initiatives, and providing leadership and guidance to each individual on my team.

Additionally, I develop and maintain an event database with multiple applications to manage all aspects of the event execution cycle, which has enabled the agency to share critical details, track financial data, better analyze event statistics and provide meaningful reports to help our clients more effectively align their event portfolio.

Senior Project Manager – IBM Account

Promoted in 2006 to manage a team of 12 staff members for the successful execution of over 250 proprietary events, roadshows and 3rd party trade shows annually for IBM. As a manager, I supported my team through training, ongoing guidance and fostered a solution-based environment to execute client events to the highest possible standard.

Responsibilities included accurately forecasting and reporting event spends of over $800,000.00 per quarter for client budgeting purposes. Tracked event ROI, managed space & sponsorship contracts, maintained the client event database, and consulted with clients on event marketing strategies.

Event Project Manager – IBM Account

Built and maintained excellent client relationships by understanding their key business objectives and seamlessly executing event solutions to have a positive impact on brand perception, product awareness, lead acquisition and to generate sales opportunities.

Consistently delivered outstanding results by orchestrating all elements of events to include developing and managing the program budget, driving project plans, event measurement, sponsorship coordination, food and beverage coordination, venue and hotel selection/management, brand stewardship and hiring professional talent/speakers.

4/2002 - 1/2004 Woods Hole Oceanographic Institution Woods Hole, MA

Exhibit Center Manager

Managed daily operations of the exhibit center with 3K+ annual visitors. Responsibilities consisted of content development for new exhibits, managing exhibit fabrication vendors, coordinating guest "experience" for educational events and workshops, establishing merchandising and branding strategies and training and managing exhibit center staff.

2/1990 - 3/2001 Intel Corporation Santa Clara, CA

Event Manager/Marketing Specialist

Worked closely with senior executive staff and cross-functional teams to successfully manage complex marketing event programs to increase sales, promote brand recognition and product loyalty.

• Produced domestic and international sales and marketing events to include managing A/V, staging, set design, project milestones, and negotiation with venue and service providers with budget responsibility of up to $1M.

• Managed speaker support for CEO and several vice presidents to include product demo coordination, rehearsal management, and staging and AV requirements while maintaining an excellent level of individual service and attention to detail.

• Coordinated event logistics to include venue selection, menu coordination, housing, ground transportation, and contract negotiation.

• Program management for Executive Briefing Center in support of hosting executive level meetings with international delegations and heads of state.

• Instituted use of intranet web sites to enhance communication and collaboration of event execution across global team. Designed, developed, and maintained 4 major sites.

COMPUTER SKILLS: Intuit QuickBase database, Microsoft Word, Excel, Powerpoint, Outlook, MS Project, Adobe Dreamweaver, Photoshop, ImageReady, Lotus Notes.

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