English Literature Major

ROXANNE ASH

E-MAIL ***********@***.***

***** ** *** *** *** 102• MIAMI, FL 33157 • PHONE (305) 338 - 4596

OBJECTIVE

To secure a position within a company that allows me to employ my organizational skills, utilize my ability to grasp concepts and put them to efficient use, and provides a pleasant work environment where I can flourish.

EXPERIENCE

Dec 2007- Sept 08 Miami Endoscopy Center Miami, FL. South Ridge, SC

Patient Representative

 Input thirteen doctor’s daily scheduled procedures into the facility’s database.

 Greet patients prior to registering them for their procedures

 Confirming with patients for future scheduled procedures

 Fielding all inbound calls

 Processing patient records to electronic hard copy files.

Dec 2005-Apr 06 JP Morgan and Chase New York, NY

Sales and Service Associate

 One of three assistant supervisors to a teller staff of eight.

 Assisted customers with account maintenance

 Processed wire transfers/ Reported fraudulent activity or large currency transactions.

 Maintained safety deposit box records (Box Cancellations/Log in/ Log out of customers in and out of this vaulted area).

 Implemented Lobby management , which consists of the meet and greet of every client and potential customer.

 Constant training/knowledge of bank products and services.

May 2005- Dec 05 Bank Of America New York, NY

Teller

 Process major bank transactions such as:

 Withdrawals, deposits, transfers between accounts.

 Currency transaction reporting (ctr).

 Debit/Credit Card orders and basic account maintenance

 Opening and closing of branch according to safety procedures.

 Assisting with end of day balancing of the branch vault as well as my own cash drawer.

 Lobby management

 Acquire a monthly goal of referrals for new customers.

 Knowledgeable of bank products and services

 Attended training sessions made mandatory by the company.

EDUCATION

Sept 2002-June 04 Jamaica, West Indies

High School Diploma/CXC and GCE Certification (Cambridge University)

• GCE English Literature

• CXC Principles of Business

• CXC Office Procedures

• CXC English Language

• CXC English Literature

Sept 2007-Present Miami-Dade College Miami, FL

• Pursuing B.A. in English Literature and Language with a minor in Child Development.

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