Customer Service Sales

Alison M. Burns *** Airbrake Ave., Wilmerding, PA 15148

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******.*******@*****.*** • Cellular 412-***-****

Employment History

Art Institute of Pittsburgh Online Division

Pittsburgh, PA 15222

Employed: 2008 to 2009

Job Description: Worked as an Assistant Director of Admissions assisting new online students through the full admissions process. Obtaining documents for the students file movement, managing lead database, create or develop personal leads,

Consistently drive applications, kept a very high level of customer satisfaction,

Placed students into the best program for their goals, acted as an advisor on which degree is best for them.

Dial America Marketing

Monroeville, PA 15146

Employed: 2008

Job Description: Sales and Customer Service

Day Toyota of Pleasant Hills

Pittsburgh, PA 15236

Employed: 2002

Job Description: Receptionist, Multi-line Telephone Operator, Customer Service, Data Entry, Cashier, State Inspection Recorder

All-American Hero

Monroeville, PA 15146

Employed: 1997 to 2001

Job Description: Manager, Sales Trainer, Customer Service, managed schedule for all shifts, handled all moneys, In charge of recruitment and retention of employees

Educational Background

-The Art Institute of Pittsburgh, Pittsburgh, PA 15222

-Empire Beauty School, Monroeville, PA 15146

-Boyce Campus Middle College High School, Monroeville, PA 15146

Skills / Highlights

• Surpassed sales objectives on a regular basis. Developed financial reports and presented results to management, which enabled management to make sound business decisions based on accurate financial position of the company.

• Trained, oversaw and coordinated sales staff of eight.

• Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.

• Planed, directed, supervised, and evaluated workflow processes, ensuring highest levels of customer service, accuracy, and time compliance.

• Training in sales and customer service techniques as well as time management systems.

• Developed sales and customer service skills in staff under my supervision.

• Knowledge of database entry and creating of file systems.

• Knowledge of Microsoft Office programs including Word, Excel, PowerPoint, and Java

• Certifications in Windows XP, Medical Office Skills, and Early Childhood Development, Typing (50+WPM)

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