Customer Service Technician

Tracy Terrell

* ***** **. ******* ** *****

617-***-**** Send Email

Summary of Qualification

• Strong interpersonal skills

• Excellent team player

• Detail oriented, self-starter, dependable able to work with minimal supervision

• Demonstrates the ability to remain calm and focused in a high stress/fast pace environment

• Computer skills in Microsoft Office, e-mail, Meditech

• Exceptional written communication, organization, time-management skills

• Dedicated to improving the lives of individuals with health issues

• Maintains and supports patient’s rights to care, privacy and respect

• Ability to manage multiple projects

Education & Training

BSHA, Health Administration, 2010. University of Phoenix

Associates of science: Middlesex Community College

Mediation Training: Middlesex community College

Professional Experience

Emerson Hospital

Health Information Technician II

• Medical record control for the hospital.

• Assembly and analysis of all discharged patients according to hospital accrediting and regulatory agency requirements.

• Performs periodic chart audits as required.

• Interacts professionally with all hospital staff and personnel, patients.

• Obtains off-site charts electronically.

• Utilizes Meditech

Health Information Management Assistant

• Customer service, follow privacy guidelines, explain procedures.

• Retrieve records

• Prepare new records

• Check for accuracy

• Create files for new patients

Flute technician

Powell Flutes

• Inventory control

• Physical counts and auditing

• Data entry

• Classify materials

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