Customer Service Management

AUBREE CLARK BS, HT (ASCP)CM, ***********@*******.***, 517-***-****

PROFESSIONAL PROFILE

Seasoned professional that brings significant laboratory expertise blended with a strong

business skill set. Seeking a position that will leverage my business/management

experience and provide professional challenge.

AREAS OF EXPERTISE

Excellent communication skills

Self-discipline in goal achievement

Versed in HIPPA & OSHA policies

Leadership skills and teamwork

Strong problem solving skills

Efficient time management

Computer Skills

Data analysis Abilities

Project management

Public speaking

PROFESSIONAL EXPERIENCE

Pathologist Assistant APR 2011 – CURRENT

McLaren Greater Lansing

McLaren Greater Lansing is a university-affiliated teaching hospital and a subsidiary of

McLaren Health Care Corporation, a fully integrated health network, committed to

quality, evidence-based patient care and cost efficiency.

Responsible for composing, revising, and maintaining lab procedures for

compliance and accreditation

Coordinate residents during their Pathology and Surgical rotations, demonstrating

procedures and providing guidance.

Developed and led a National Medical Laboratory Professionals Week committee

to organize activities that boost morale and develop positive relationships between

associates and improve community and outside staff awareness of laboratory

functions and importance

Provided support for business administrative duties

Histotechnologist JAN 2008 – APR 2011

Sparrow Health System

Sparrow Hospital is a general medical and surgical hospital in Lansing, MI, with 658

beds serving more than 100,000 patients annually. It is a community-based, universityaffiliated

teaching hospital.

Trusted with Center for Disease Control and Prevention Human Papilloma Virus

Typing research

Managed National Medical Laboratory Professionals Week Committee

Teaching, instructing, and training coworkers and students

Lab Aide JUL 2005 – JUN 2008

Michigan State University Diagnostic Center for Population and Animal Health

The Diagnostic Center for Population and Animal Health (DCPAH) is a full-service

veterinary diagnostic laboratory in Lansing, MI, offering more than 800 tests in 11

service sections and has become one of the country's premier veterinary diagnostic

laboratories, handling more than 220,000 cases involving approximately 1.5 million tests

annually.

Held positions in both the Histology and Clinical Pathology Laboratories

simultaneously

Screening of phone calls and customer service

Inventory management and machine maintenance

Participation in inspection preparation for accreditation from inventory

management to procedure review

EDUCATION

Masters in Business Administration

Cornerstone University, Grand Rapids, MI

Currently pursuing an advance degree with an anticipated completion date of

December 2012.

Bachelors of Science

Michigan State University, East Lansing, MI

Histology Technician Program

Lansing Community College, Lansing, MI

PROFESSIONAL ASSOCIATION & VOLUNTEER ACTIVITIES

American Society for Clinical Pathology (ASCP)

Certification and continuing education

Sigma Alpha Professional Sorority, Michigan State University

Positions Held: Treasurer, Professional Development Chair, Social Chair, and Housing

Development Chair

Potter Park Zoo

Docent, volunteering more than 50 hours each year to educate public, lead initiatives in

support of this organization.

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