Customer Service Assistant

*** * ******* **

po box ****

mexia, TX ***** Phone 254-***-**** OR 254-***-**** cell

E-mail ***************@*******.***

Yolanda Gardner

Summary of qualifications 1996-2010

Admin. Secretary

Computer knowledge, Microsoft, excel, power point, spreadsheet, quick books, internet, office, word, windows 95-2003, calculator, printer, fax, scanner, copier, typing (wpm 65), data entry, 10-key, money management, payroll, timesheets, customer service.

Education 2008-2009 TSTC-Waco Waco, TX

Dental Assisting

Experience 2008-2009 TSTC-Waco Waco, TX

Dental Student

Training in chair side assisting, maintaining hand pieces, sterilization and disinfection control, radiology: exposing, processing, and mounting. Seating crowns, customer service and office duties

2009-2010 Dr. Charles Dillon Groesbeck, TX

Position as a dental assistant from October 2009- March 2010. Chair side assisting with 4-handed dentistry, sterilization, maintenance of operatory, tray set up, meet and greet patients, answering telephones, filing patients records, scheduling appointments, recall, radiography, processing & mounting radiographs, impressions, seating temporary crowns, assisting in restorative dentistry, assisting in general dentistry, assisting with pediatrics and impaired patients, ordering supplies, communication skills with patients, and money management skills.

2001 – 2009 M & L Construction Groesbeck, TX

Secretary

Filing paper work, answering phones (1-4 lines), bookkeeping, payroll, timesheets, general office work, scheduling appointments, purchasing equipment, money management skills, and customer service skills. Part-time while in school.

2004 2006 TYC Mart, TX

Juvenile Correctional Officer

Ensuring safety of juvenile delinquents and employees. Helping to rehabilitate juvenile delinquents to be a part of society again.

1999-2004 Mexia State School Mexia, TX

Service Assistant

Taking care of residents with mental retardation. Assisting them with daily life skills: bathing, feeding, money management, and everyday living.

2008-2010

Retail Sales Experience Mexia, TX

Helping sell clothing and accessories in a boutique

Languages Primary language is English. Speak, read, write Spanish fairly.

Community activities Pre-paid legal, church, member of Phi Theta Kappa (Honor’s Society), and Academic Achievement Award.

References Laki Jones 512-***-****

Martha Carter 254-***-****

Dr. Dossey 254-***-****

Pam Wood 254-***-****

Objective To obtain a career in the administrative field and to further my education and strive to be the best that I can be, and always put God first.

Hobbies Travel, recreation, family time

Interests and activities Church, volleyball, family

Academic National’s Honor Society, Phi Theta Kappa, Dean’s Honor Roll

Achievements List, President’s Honor Roll List, Graduated with honors. Registered Dental Assistant.

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