Customer Service Sales

**** ***** *****, **** ***** MI, ***** PHONE 248-***-****

JEFFREY S. VOLLICK

OVERVIEW

I am an energetic and enthusiastic individual with a desire to succeed, an excellent work ethic, and outstanding problem-solving skills. I offer solid automotive experience with sales, purchasing, materials management & master scheduling. This includes a strong working knowledge of the steel industry, Including Tier 1 & Tier 2 / OEM experience in Steel Stampings

SPECIALTY/SEMINAR TRAINING

Management skills and utilization

Purchasing/Materials Management/Scheduling

QS-9000/ISO/ TS /Q1/Smart

Daimler/Chrysler, Ford, and GM training regarding their computer systems and how these affect what suppliers do for them.

EMPLOYMENT

2005 – 2011 Arcelor Mittal Stainless

Purchasing / Customer Service Manager

Management of stainless steel programs for automotive use.

Negotiations of annual contracts, as well as daily spot buys (RFQ’s & RFI’s)

Global Negotiations, including supplier prequalification and set up through price, quality, and ability to meet delivery requirements.

Issue of purchase requisitions and other related documents to steel mills & suppliers, including blanket agreements that leverage corporate volume, ensuring customer service, quality, price, delivery, and vendor sourcing that meets or exceeds our customer’s expectations. Obtain and analyze contracts, quotations for accuracy, and continually audit services to our customers, from suppliers & steel mills.

Management of inventory volumes and turn over.

Keep abreast of industry developments within commodity responsibilities.

Clarify requirements to ensure compliance with company standards.

Technical assistance with customer visitation and part analysis, and product availability.

Ability to read blueprints and have knowledge of engineering specifications.

2003-2004 JM Industries

Purchasing/Inside Sales

Support several outside sales people, from customer quotes, order entry, raw material follow up, through delivery of all their packaging requirements.

Assist purchasing with locating and securing material, product availability, price negotiation, and assuring all of our customer specifications will be met.

Aid and support sales and design staff to customize packaging for our customers requirements

Estimating support of packaging material to assure proper costing of the customer’s requirement.

2002-2003 Horizon Steel

Purchasing/Inside Sales

Manager of 3 customer service representatives, promoting a more detailed, cost effective, and productive department.

Also 2 in Purchasing for mill follow up, and spot buys/Implemented flawless negotiation skills to reduce costs. Both Internal, and with our customers

Impeccable customer service/from initial order through delivery.

Quoting not only contractual work, but also spot buys/ from the smallest of quotes, to million dollar contracts.

Support 2 facilities in customer service and purchasing/buy implementing new procedures, and setting goals not only to increase productivity but also reduce revenue spent.

Steel sales, overseeing stock availability, scheduling with customers and traffic, release accounting, EDI, DDL, ASN, SMART, ERMA

1999 - 2002 Lafayette Steel

Purchasing/Inside Sales

Manager of 6 inside sales representatives

Providing flawless customer service from initial order through delivery

Assisting outside sales with new and vigorous approaches to obtain new business in an established market.

Quoting numerous spot buys from blanking, trapezoids, to slit coil for my automotive customers and end users.

Support of several divisions of Olympic Steel, providing availability of numerous product lines.

1989-1999 American Basic Industries

Purchasing/Inside Sales

Supervision of 3 inside salespeople.

Steel sales, overseeing stock availability, scheduling with customers and traffic, release accounting, EDI, DDL, and ASN.

Communication with buyers, sales, production, Materials and shipping.

Customer service follow-up to assure requirements were met.

Sales calls to customers in Michigan, Ohio, and Indiana to assure satisfaction and generate new business via referrals and cold calls.

Numerous promotions, including Production Control Manager and Purchasing

Manager.

MISCELLANEOUS INFORMATION

Over the years, I have gained a comfortable working knowledge of computers with a variety of software packages, including:

Microsoft Office 2000/Excel, Microsoft Outlook, Windows 98/ IBM/ AS400/ Impex, Purchasing, Enmark, Trade Pak.,MRO,MRP & SAP

Education BA University of Central Florida

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