Customer Service Quality Assurance
Resume:
Cynthia R. Valentine
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Phone: 706-***-****
Email: d3gqnh@r.postjobfree.com
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Objective
To obtain a challenging position where my experience, skills, and training will be utilized for the benefit of the company.
Education
Richmond Hill High School, Richmond Hill, NY Class of 1984 High School Diploma Acquired
Colorado Technical University, Colorado Springs, CO, currently enrolled
Skills Summary
Self-motivated individual with excellent customer service skills (10 years)
Highly versatile and easily adaptable in diverse environments
Demonstrates strong Interpersonal, organizational and coordinative skills in management (5 years)
Possess IT skills in Microsoft Office Suite; Word, Excel, PowerPoint, Access
Articulates oral and written communication very well as a trainer (5 years)
Type 45 to 50 wpm, data entry key strokes 10,000
Experience
Aerotek Agency/ Wellpoint, Savannah, GA
CSR 2011-Present
Take incoming calls from Doctor’s and California members.
Assign providers to member’s account.
Give results on appeal, claims and grievance.
Consult with pharmacies on members insurance.
Valentine Cleaning Service, Atlanta, GA
Manager 2006-2011
Managed multiple incoming and outgoing calls to ensure quality assurance.
Applied company knowledge to manage customer accounts.
Provided minor accounting and bookkeeping to maintain the company’s budget.
Handled bank deposits and withdrawals.
Marketed and promoted corporate accounts.
Traveled to different cities to set up stores by: Searching for a building within reasons of company budget, employ trustworthy, responsible, and dedicated employees, created and managed a safe work environment.
Road America, Columbus, GA
Customer Service/ Call Center 2003-2007
Received inbound calls to assist customers with roadside service.
Dispatch vendors to customers’ needs.
Offered different promotion and benefits to accommodate toward customer satisfaction.
Utilized my customer service and computer skills to enhance growth for the company.
Columbus Catalog Sales, Columbus, GA
Manager 1994-2003
Provided customer resolution to customer satisfaction.
Applied company knowledge to manage customer accounts.
Provided minor accounting and bookkeeping to maintain the company’s budget.
Handled bank deposits and withdrawals.
Marketed and promoted corporate accounts.
Responsible for hiring and training well qualified applicants who would utilize the company knowledge for growth of the company as well as with the company.
Managed an office of 14 employees.
Managed payroll, timecards, and all other office duties.
AAFES Main Exchange, Vilseck Germany
Stock Vendor Coordinator 1990-1994
• Consult customers on selecting and purchasing various types of merchandise.
• Analyzed customers’ shopping needs and recommended items based on customers’ preferences and budgets.
References Furnished Upon Request
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