Customer Service High School

Vanessa L Waldrep 765-***-****

**** ********** ***, **********, ** 46001 *********@*****.***

Professional Profile

Over 20 years experience in an office setting. Excellent customer service skills, basic computer knowledge, good communication skills (phone, personal and written).

• Excellent Organizational Skills

• Strong Customer Relations Skills

• Computer Proficiency: Microsoft Word and Excel

• Data Entry • Telephone Answering etiquette

• Word Processing

• Calculator

• Filing

Professional Experience

Community Holdings of Indiana, Inc.

1990 – 2011

Secretary

Community Holdings of Indiana, Inc.

Entered all billing info for advertisements, obituaries, and preprint ads. Type and scan all ads. Processed reports for Ad Director. Calculate percentage of news vs. advertising in daily paper. Provided advertising customers copies of advertisements via mail, email or personal contact. Train employees at other locations company procedures and computer systems.

Accomplishments:

• Assisted in developing new method to track ads

• Designed billing form for obituary and anniversary ads

• Employee of the Month

Education

Anderson High School

Major – History, English, General Studies

Graduated 1972

LaSalle University

Major - Accounting

References

References are available upon request.

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