Receptionist

Astyne Reed

*** ******** **. ***** ****, TX *****

Email: **********@*****.***

Phone: 972-***-****

Mobile phone: 214-***-****

Summary

Self-motivated, assertive and energetic; with a reputation for being proficient, hardworking and reliable. Dedicated and results driven individual with a talent for working in a fast paced, team oriented environment. Passion for challenges and learning.

Core Competencies

Customer Service: Serves as initial point of contact for all system and operational problems. Interacts with affected areas until problem is resolved. Assist preparing new and/or maintaining existing documentation.

Adaptability: Very flexible and open to change to ensure organizational goals are met. Prioritize decisions regarding customer impact issues and adjust processes accordingly.

Key Strength: Very detailed oriented, excels at effective customer satisfaction. Is committed to meeting the departmental objectives. Highly organized and conscientious.

Professional Experience

(2010-2010) Today’s Office Professionals (Temporary Services) Dallas, TX

Customer Service Representative

Worked at Muscular Dystrophy Association as an outbound customer service representative.

Made outbound calls to business leaders in Dallas/Fort Worth metroplex.

Get business leaders to attend events to help fundraise for children and adults with neuromuscular diseases.

Receptionist

Worked at Imedeen as a receptionist.

Took inbound calls taking product orders from customers and businesses.

Took messages from customers who needed to talk with supervisor.

Did other necessary tasks as asked.

(2008-2009) Platinum Personnel Temporary Service Grand Prairie, TX

Customer Service Representative

Worked at Army Air Force Exchange Services as an inbound call center representative.

Took inbound calls handling customer's credit accounts.

Processed and corrected credit card applications

Trained new employees

Independently resolved customers’ questions and concerns, while maintaining my promise to provide excellent customer service.

(2008-2008) Manpower Temporary Service Desoto, TX

Bank Teller

Worked at Bank of Desoto as a bank teller.

Made deposits and withdrawals for customers' accounts.

Kept money drawer balanced at exact amount daily.

(2008-2008) RGIS, Inc Grand Prairie, TX

Inventory Specialist

Worked as a part time inventory specialist at assigned locations.

Counted merchandise for each particular company.

(2005-2007) CHISD Cedar Hill, TX

Office Assistant/Receptionist

Worked as a part-time to full-time office assistant in Family and Community Services

Filed paperwork and took pictures for photo id badges for school volunteers.

Posted payments for after school program.

Relieved on telephone switchboard.

Organized meetings and typed assigned documents.

Software Applications

Personal and Business Internet, Microsoft Word, Excel, Microsoft Access, Power Point, Microsoft Outlook,

10-key by touch, Data entry (A - 6,000-8,000 ksph), Typing (41 - 50 wpm)

Education

Cedar Hill High School, diploma

Texas A&M University-Commerce

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