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Sales Customer Service

Elgin, IL, 60120
August 21, 2012

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Ramae Fridley

*** ****** **. *****, ** ***** 847-***-****



My overall objective is business management. I am looking to advance my career as I complete my current degree which is my Bachelor’s in business management. I just completed my Associate’s Degree, and will obtain my Bachelor’s in small business management and entrepreneurship in October 2014.

Employment Highlights

January 2011- July 2012

Lending Solutions Inc. - Internet/ Indirect Underwriter/ Customer Service (banking)

Currently, I am an internet/ indirect loan underwriter. I take applications as they come in via internet. I make decisions on each loan according to multiple institutions guidelines and make sure this is done in a timely and accurate manner. If the applicant wishes to be reached via phone, I will interview them, and respond by email if this is the contact method chosen.

o -Process loan applications and get an accurate picture of the member’s motive as well as purpose for the loan

o -look for a way to make an approvable loan yet remain low risk to the institution

o -Loan build and determine the applicant’s ability and intent to pay the institution

o -Quote and adjust rates and payments in a timely and accurate manner

o -Have a high rate of approved loans and accepted cross sells for additional products and services

o Take customer service calls to assist with volume if needed. (this is the position I was hired on as) This position consisted of:

Taking incoming account inquiry calls

Online banking troubleshooting

Funds transfers

Deposit account set up and inquiries

Loan payment processing

Account reconciliation

Wire Funds Transfers

Pinpoint and upsell additional banking products and services

January 2009- February 2011

Alliance Service Co. Inc.- Administrative Assistant/ Collections/ Hiring

Duties Included

o Assisting the office manager and accountant in operating the small business. This included filing, the books for daily sales reports, answering the phones and processing orders

o I was the only person who was the head and operator of collections

o Was in charge of advertising job openings, applicant screening, and phone interviewing potential independent sales reps

o Assisted with keeping track of sales, debits, and credits for managerial accounts

o Created Hiring adds, reviewing resume’s, and interviewing candidates

o Hiring the most qualified Candidates for the position

o Created a hiring website

o Created a weekly news bulletin for sales reps in which I used a publication program to create.

o Create and design business cards

I was in Cosmetology school from February 2008 to December 2008

May 2007- April 2007

QPS Staffing and Recruiting- Inside Sales/ Pre-qualifying Applicants

Duties Included

o Calling over 100 businesses a day to qualify them for temp staffing needs.

o Setting appointments for prospective clients to have outside sales reps meet with them

o Answered phones and pre-qualified applicants

o Properly utilized TKO and Goldmine to keep track of all calls

o Data entry

January 2006- April 2007

Alliance Service Co Inc- “Thoroughbred Sales”

Duties Included

o Door to door direct sales

o Training of new hires weekly until they reached their graduation to sales agent

o Attending, participating, and holding sales meetings

o Hiring prospective Sales Agents

Programs that I have learned to use and become familiar with are as follows:

All Microsoft office programs, lender, quick books, TKO, Goldmine, and MR+

My expected compensation is very negotiable, however based on my experience, education, and research on my prospective position; I would like to see $40k- 50k minimum base salary.

References available upon request.

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