Manager Customer Service

Nathalie Mansouri

*** *******, ******* *** ******* H9B3L4, Canada

Cell: 514-***-**** Email: d2satp@r.postjobfree.com

Work Experience

Future Electronics Web Development Manager

Montreal, Canada

July 2011 - Present

Create, define and manage the overall strategy and the web development

project planning and roadmap.

Prepare and execute the annual Online Marketing plan to ensure revenues are

achieved and budget respected.

Manage the development, editorial and operation teams to project manage the

timely delivery of our projects and work closely with business

stakeholders.

Create and manage all the Online Marketing campaigns and web development

initiatives.

Work closely with IT and product teams to ensure consistency in SEO

strategy and implementation across multiple properties. Measure and report

on the effectiveness of SEO strategies in generating sustainable ranking,

increased web traffic and organic revenue.

Develop, share and implement SEO best practices across multiple properties.

Strategise and drive our link-building efforts.

Develop the overall company's paid search SEM strategy and manage all

Future departments portfolios.

Provide strategic leadership, tactical execution, and analytic support for

large scale marketing SEM campaigns.

Manage strategy for core social media assets (Facebook, Twitter and

Google+) to meet Future's objectives.

Oversee a team of web developers, Online marketing specialists, Analytics

specialist and make sure they reach their objectives.

Keep abreast of trends and best practices in tech, SEO, SEM, social media

and marketing industry and identifying new potential opportunities for

Future.

Deloitte & Touche Online Product Manager

Montreal, Canada

October 2005 - July 2011

Manage all web projects and develop the strategy and planning for the

Deloitte Canadian site

Act as a strategic advisor for Web 2.0 campaigns and web development

initiatives.

Part of the Global Deloitte team that is responsible of the global design,

layout and structure of the site.

Work in collaboration with other departments and staff to provide

consultation and support on projects or activities related to the website

Organize and lead projects to make sure they are completed on time and on

budget.

Work with the relevant development & editorial teams to project manage the

timely delivery of our projects and provide clear communication to business

stakeholders.

Identifying, tracking, managing and resolving web projects issues

Work with the relevant development & editorial teams to project manage the

timely delivery of our projects and provide clear communication to business

stakeholders.

Ensure all online content is accessible and search engine optimized using

various SEO techniques.

Manage strategy and planning for core social-media assets (Facebook,

Twitter, etc.) to meet Deloitte Canada objectives

Partner with senior managers and stakeholders to identify social-media

integration opportunities to support marketing campaigns

Ensure web site content adheres to overall strategy, brand direction, tone,

voice and style. Collaborate with web team and business units to optimize

content placement, positioning, and style for the end user.

Manage Web analytics reporting and measurement via Google Analytics.

Analyze the website traffic and define opportunities to increase traffic to

our web pages, strengthening our marketing initiatives and creating higher

web conversions.

Work as the key person for Canada site to ensure the deployment of all the

future upgrades of our platform tools.

Proactively work with the marketing team to increase the visibility and the

awareness of the Deloitte site

Share knowledge and lead online marketing technical training and skills

development for marketing team and cross-functionally.

Keep abreast of trends and best practices in tech, SEO and marketing

industry and identifying new potential opportunities for Deloitte.

Bell Canada Sales consultant Montreal, Canada

Nov 2003 - May 2005

Promoting Bell Canada products, phones services and bundles, Internet

access (Bell Sympatico), wireless phones, rate plans and services (Bell

Mobility) and satellite TV (Bell Express View).

Analyzing client's needs and maximizing the sales while keeping clients

benefits.

Meeting and exceeding sales quotas.

Ensuring an excellent customer service.

Sonics Computer Innovations GmbH Python database developer

Dresden, Germany

Feb 2002 - Sep 2003

Development of new web enabled databases for scientific institutions mainly

Max Planck Institute for Molecular Cell Biology and Genetics using Python,

MySQL.

Work with my team to develop web projects using programming languages as

C/C++, Perl or PHP.

Discuss with clients their needs and how we can convert that to web enabled

databases.

Managing the overall projects schedule to ensure work is assigned and

completed on time and within budget.

Maintaining and updating of previously designed databases and application

code.

Provide training and presentations of created databases to clients.

Oracle Portal Manager

Casablanca, Morocco

Sep 2000 - Jan 2002

Development and deployment of an enterprise portal for Oracle African

Operations using Oracle Portal and Oracle internet plate-form, Oracle 8i.

Development of an external website for Oracle African Operations using

Oracle Technologies

Maintaining and updating content for both intranet and extranet websites

Provide trainings to employees that use both websites.

II. Education

2010 Adviso Consulting

Montreal, Canada

SEO training

2008 Concordia University

Montreal, Canada

Adobe Flash - Beginner

2007 Technologia Montreal,

Canada

Training, Ajax

2006 Technologia

Montreal, Canada

Training, Writing for the Web

1996 - 2000 Alakhawayn University

Ifrane, Morocco

B.Sc. in General Engineering, Minor in Mathematic, Major in computer

science

III. IT Skills and abilities:

LINUX, MySQL, Windows, Access, PowerPoint, Excel, Word.

Experience in Vignette, CMS, SharePoint and ECM platforms

Working knowledge of HTML, CSS, JavaScript, Dreamweaver, Macromedia Flash,

Python, C/C++, Java, JavaScript, Ajax, DHTML, XML, XSL and SQL.

Strong project management skills, action-oriented and leadership

Knowledge of SEO best practices and Google Ad words, and Google Analytics

and WebMaster tools

Strong communications skills, ability to work within tight deadlines and to

adapt in a rapidly changing environment

Work well as an individual, or with a team.

IV. Membership in Professional Societies/Volunteering

Volunteer instructor at the YMCA

Member of the Deloitte Impact Day : Volunteering for local community

improvement projects

Interests

New technologies, social media, programming, travel, cultures, reading,

languages

Contact this candidate