Customer Service Representative

MICHELLE QUILLIN

**** **** **. #** ****, CA ***** 714-***-**** *********@*****.***

OBJECTIVE

To obtain a position where I can contribute my valuable experience, reliability, and commitment to quality for the benefit of the company.

SKILLS & QUALIFICATIONS

• Effective written and verbal communication skills • Organized with administrative skills

• Works well independently or on a cooperative team • Responsible and punctual

• Excellent customer service abilities • Works well under pressure

PROFESSIONAL EXPERIENCE

Behr Process Corporation, Santa Ana, CA 08/11 – 04/12

Technical Service-Seasonal

• Efficiently answered telephones, faxed and copied documents as needed, and completed all filing

• Provided excellent customer service by interacting with customers with inquiry and problem

• Prepared new customer files and ensured all documents were securely stored and organized

• Ensured customer satisfaction in all interactions, increasing customer loyalty

Everest College, City of Industry, CA 8/09 – 10/11

Criminal Justice

Sunwest Electric Inc., Anaheim, CA 12/05 – 06/09

Project Engineer

• Served as the assistant to three project managers, scheduling meetings and corresponding with customers on their behalf

• Provided excellent customer service by accurately quoting electrical plans and work to be performed

• Acted as receptionist answering phones and ensuring shipments were delivered promptly

• Interacted with city planners regarding electrical permits and delivered permits to job sites

Spidell Publishing/Tax Preparation, Anaheim, CA 03/05 – 10/05

Customer Service Agent-Seasonal

• Efficiently answered telephones, faxed and copied documents as needed, and completed all filing

• Interacted with customers and took orders for tax seminars, entering them into the computer

• Prepared new customer files and ensured all documents were securely stored and organized

• Ensured customer satisfaction in all interactions, increasing customer loyalty

Eagle Roofing Products, Rialto, CA 02/03 – 03/05

Customer Service Representative

• Interacted with customers and took orders for roofing tiles, entering them into the computer

• Prepared new customer files and ensured all documents were securely stored and organized

• Shipped roofing tiles to customers, ensuring customers were pleased with the product and following up with them after the sale to maintain the relationship and build loyalty

• Efficiently answered telephones, faxed and copied documents as needed, and completed all filing

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