Customer Service Manager

Teddy Isaiash Cobb

Phone: 601-***-****

E-mail: ************@*****.***

**** ***** ******

Atlanta GA, 30329

Objective:

My extensive background and education in the last four years has provided me with the ability to multitask to exceed my duties as a vital employee. I am an Electronic department manager with 7 year experience that will allow me to fully utilize and contribute my administrative, organizational and problem solving skills to your company.

Education:

University of Southern Mississippi

Bachelors of Social Work

Hinds Community College

Associate in Arts

Work Experience:

Target August 2007- Present

Electronic Specialist

• Electronic department manager; assure discreet handling of all business and inspire exceptional levels of performance for guest and team members.

• Professionally deal directly with a high volume of guest either by telephone, electronically or face to face interaction.

• Twice ranked top employee of the month.

• Maintains and collects office records, logs, and store supply inventories, through Microsoft Excel, spreadsheets and power point presentations.

• Schedules and coordinate conferences, appointments, travel arrangements and organize meetings for visitor’s managers; and special organization events.

• Executes general clerical duties including sending and receiving photocopies, emails, faxes; filing and typing urgent memos and mailing distribution.

• Creates, prepares and modifies documents including correspondence, reports, drafts, memos and transferring software to hardcopy to softcopy

• Responds promptly to guest inquiries, handle and resolve customer complaints and record details of actions taken through managerial execution.

• As required recruit and supervise part-time or full-time, paid, or unpaid/volunteer secretarial or clerical staff.

• Prepares and control administrative budgets for the office and electronic department.

• Coordinates agendas to maximize profits, sales; guest experience and more while helping store team members grow and succeed through strong leadership, duties and responsibilities.

• Plans, directs, or coordinates the training and development activities in the electronic department and throughout the store.

• Identify and document trends in guest satisfaction or dissatisfaction and provides all guests with a positive first impression of Target Center by offering superior, individualized guest service.

Anchor Hospital August 2006-2008

Social Service Intern

• Answered phone calls in fast pace call center for admission referral.

• Conducted psychosocial assessments and individual & family therapy.

• Updated clients case logs consistently and provided crisis intervention to adult and adolescent patients.

• Provided counseling to clients with mental health and sexual and substance abuse issues.

• Prepared clients medical records for appropriate discharge.

• Provided responsibility for making appointments and maintaining client’s files.

Skills:

• Exceptional communication organization and multitasking skills.

• Proficient in Microsoft Office: Word, Excel, Access, Publisher and PowerPoint.

• Outstanding with completing allocated work in time and under minimal supervision.

• Remarkably experienced in administrative, health care, managerial and customer service.

• Energetic, friendly and self motivated.

• Strong since of urgency and exceptional typing skills.

• Attentive to detail and professional.

References available upon request.

Contact this candidate