Customer Service Manager

Suitupe Monica Salgado

*** **** ***** ****** *** Angeles, CA 90012 Cell: 702-***-**** Email:************@*****.***

Objective: To join a growing company where my skills in customer service and sales can be utilized to its maximum potential

Employee History:

Islands Fabric

Los Angeles, CA

Administrative Assistant

12/2010- Present

As the primary contact person for the company, I successfully maintain a smooth running retail store as well as the online store. Customer service is the key component of this position. I know my clients need the best, quickest, quality service and I am eager to provide excellent service to meet their needs.

Duties

-Answer telephones and transfer to appropriate staff member.

-Meet and greet clients and visitors.

-Create and modify documents using Microsoft Office.

-Accounts payable and accounts receivable, with knowledge in Quickbooks

-Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

-Maintain hard copy and electronic filing system.

-Sign for and distribute UPS/Fed Ex/Airborne packages.

-Research, price, and purchase office furniture and supplies.

-Setup and coordinate meetings and conferences.

-Support staff in assigned project based work.

-Fill and ship online purchases through our company website

-Assist customers with billing issues and general inquiries

-Provide office orientation for new employees.

-Book travel accommodations, trade shows and festivals

-Other duties as assigned.

Show Hotel Inc

Revenue Representative/ Manager

8855 East Valley Blvd Suite: 207

Rosemead, CA 91770

10/2008-07/2010

I began as a Sales Representative, Renewal Representative and was promoted to Revenue Manager after 1 year. I was placed in company to handled transactions accurately and efficiently and customer satisfaction.

Duties

- handling customer transactions such as new customers and clientals

- selling Virtual Tour Packages

- Managing Renewal and Revenue Database

- accepting credit card payments

-Office Assistant

-Schedule Photography Shoots for Clients

-Meet Deadlines

-Training new employees in different departments

Education: Newmark Harris High – Los Angeles, CA Graduate Class of 2001

East LA Skill Center- Los Angeles, CA Advance/ General Automotive 2001-2004

Certificates: Advance/ General Automotive 2002/2003/2004

References: Available upon request

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