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Customer Service Representative

Cleveland, OH, 44128
August 08, 2012

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Crystal Washington

**** ******* **. ***.**, Warrensville Hts., Oh 44128 Home: 216-***-**** -

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.


Core Strengths

• Credit card processing • Creative problem solver

• Customer service • Listening skills

• Strategic sales • Excellent communication skills

• Invoice processing • MS Windows proficient

• Telecommunication skills • Problem solver

• Conflict resolution • Fast learner

• Strong organizational skills • Courteous demeanor

• Energetic work attitude


Conflict Resolution

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

• Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.

• Served as communication link between engineering consultants, MIS management and staff.

Work Experience

customer service representative

May 2012 to July 2012

The Revenue Group – Beachwood, Oh

Described product to customers and accurately explained details and care of merchandise.Excelled in exceeding daily credit card application goals.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Dedicated to continuously improving sales abilities and product knowledge. Helped drive sales goals and achieve monthly quota figures.

Customer Service Representative

February 2009 to August 2011

Power Direct – Cleveland, Ohio

Organized weekly sales reports for the sales department to track product success.Described product to customers and accurately explained details and care of merchandise.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Customer Service Representative

March 2008 to January 2009

Integrity Communications – Cleveland, Ohio

Analyzed data to recommend placement of wells and supplementary processes to enhance production.Ensured accomplishment of team goals through effective design, development and implementation of large nuclear engineering changes.Identified energy savings opportunities and make

recommendations to achieve more energy efficient operation.

Educational Background

South High 2004

Cleveland, Oh, United States

High School Diploma

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