Sales Customer Service

RILEY A. VAN HORN

**** ***** **** ******, *********, AR 72450 * 870-***-**** * ************@*****.***

QUALIFICATIONS FOR MARKETING DIRECTOR

PROFILE

Able to network very effectively. Experienced in budgeting and forecasting for large organizations and meeting or exceeding expectations. Familiar with market research, strategic planning, and new business development. Excellent communication, computer, time management and organizational skills. Knowledgeable in tradeshow marketing, showroom design, set-up, and on-site management.

CAREER HISTORY

Marketing Director, Nelson Design Group, Jonesboro, AR 2004-2009

*Performed and directed all marketing activities for this national home design firm, as well as three other companies owned by the Nelson Business Group.

*Prepared and facilitated presentations to prospective clients.

*Supervision and fulfillment of design process for company's publishing national newsstand projects

*Supervised distribution and mailing program to mail list of 145,000 names four times annually.

*Participated in magazine management, distribution, design, editing and provided written editorial content.

Regional Sales Manager - Eastern United States, Enesco Corporation, Milieu Division, Itasca, IL 2002-2004

*Reported to the vice president of sales of this start-up home decor division of a consumer goods company with $400 million in annual sales.

*Oversaw six independent sales organizations with 80 representatives in 29 states.

*Traveled extensively for new product and sales training with sales representatives and retailers.

*Increased territory sales by more than 30% in six months.

*Sales groups placed in the top-3 positions out of 12 total groups throughout the U.S.

Director of Sales and Marketing, Kinder-Harris, Inc., Stuttgart, AR 1998-2002

*Managed the budgeting and forecasting of home decor company sales budgets.

*Developed and supervised territory goals for the company's network of 40 sales representatives located throughout the U.S., Canada, South America, and the Middle East.

*Worked with Research and Development to capitalize on new trends that were discovered in field based surveys that were personally conducted with company's retail customers throughout the U.S. and Canada.

*Designed and produced an innovative in-house, full-color catalog program.

*Exceeded sales growth as projected in the company's budgets.

*Revamped the company Web site and participated in the development of an ecommerce site.

Marketing Consultant, Continental Computer Corporation, Jonesboro, AR 1997-1998

Temporary position working on specific projects for an enterprise software developer.

*Assisted in development of marketing, public relations and advertising plans.

*Produced a comprehensive company training video series from top to bottom, resulting in an increase of revenues and customer satisfaction.

*Planned and implemented the company's Web site from start to finish, including content and programming.

*Developed and executed two separate quarterly newsletters for the company's leading products.

*Wrote articles for trade magazines.

*Received a very high response rate on a direct mail campaign for a new software niche product.

President/Manager, Van Horn's Home Furnishings and Gifts, Inc., Paragould, AR 1984-1996

*Held P&L responsibility and managed all business functions, including hiring, training, human resources, customer service, and vendor relationships.

*Oversaw all areas of advertising in all major media, including planning, writing, and design.

*Managed purchasing for all categories of the company.

*Rapidly expanding sales allowed Increasing store size by 50% with move into a newly owned building in 1986.

*Won four Arkansas Press Association Better Advertising Awards for excellence in newspaper advertising.

*Won a National Award for Outstanding Product Display and Promotion from Department 56, Inc.

EDUCATION

Bachelor of Science, Radio/Television, Minor in English, Arkansas State University

Proficient in Adobe Photoshop, Microsoft Office, Word, PowerPoint and Excel

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